Telecommunications Operator

Strathcona County - Sherwood Park, AB (il y a 30+ jours)

Postuler dès maintenant

Job Description
This posting is for multiple permanent full-time positions

The Telecommunication Operator is a frontline representative determining immediate needs, responding to requests for services in emergency and non-emergency situations, obtaining and distributing information to ensure appropriate emergency services agencies are dispatched, and monitoring police radio transmission.

Responsibilities

First response to incoming 911 Emergency, Complaint, Administrative and Enforcement Services telephone lines, obtains and distributes information, monitor radio and telephone transmissions, provide clients with advice and direction to appropriate resources and respond to after-hours Help Phone
Receive, dispatch and prepare files and process in-person complaints and inquiries
Perform data entry into RCMP and Enforcement Services data systems
Add, modify, remove, distribute and respond to CPIC requests
Maintain files and records and monitor building security via camera system

Skills and Abilities

Working knowledge of RCMP and Strathcona County policies and procedures, criminal code, federal and provincial statues, municipal bylaws, the Canadian legal system and court documents
Strong interpersonal and communication skills (verbal and written)
Ability to maintain a professional image, respect confidentiality, while exercising judgement and objectivity
Excellent time management and decision-making skills, with the ability to multi-task and remain focused under stressful conditions
Proficiency in RCMP and Strathcona County software and equipment (PROS, CPIC, ROADS, JOIN, CIIDS, ROSS and Report Exec)

Qualifications

Post-secondary education or certificate in Emergency Communications and Response and four years related experience preferably working in a policing environment