Under the direct supervision of the General Manager, the candidate must coordinates the successful daily operations of the different departments to ensure all team members deliver services within required standards providing high quality customer service levels to ensure guest satisfaction. Monitors Front Office team job-related activities and evaluates their needs to assure that all operations are conducted in a smooth, efficient, and productive manner, exercising care, diligence, and following prescribed hospitality, safety, and secure guidelines in respects to the brand and ownership.
Maintains constant contact with Front Office Team Members and monitors their contact with guests to ensure all guests and owners are assisted in an efficient and courteous manner. Ensures team delivers services within required standards by evaluating guests’ needs, issues, and following up to ensure high levels of guest satisfaction.
Responds to our guests’ questions, complaints, comments, and requests in a courteous and professional manner. Resolves or refers to Management if necessary all guest concerns, complaints, or suggestions in a continuous effort to provide superior guest service.
Remains current on issues and trends relevant to the hotel standard and ensures these are communicated to the Front Office team members.
Provide ongoing training and support to Front Office Associates under his/her leadership to ensure that standards, policies, and procedures are met.
Creates a work environment that motivates personnel satisfaction and retention. Supports company and resort recognition and training programs.
Job Type: Full-time
Salary: $35,000.00 to $38,000.00 /year