Western Tractor Company Inc. is currently looking for a full time Service Administrator to join our growing company at our Taber location.
Reporting to the Taber Service Manager, this person will be responsible for maintaining accurate and on-time reports and records for the service department's operation within the organization.
Responsibilities and Duties
- Fields internal and external customer inquiries to the Service Department.
- Assists customers on basic inquiries.
- Technical and John Deere Experience an asset.
- Service Advisor and Parts Advisor Experience an asset.
- Opens, maintains, previews and closes work orders promptly.
- Contacts customers prior to invoicing work orders.
- Receives payments from customers.
- Calls customers on outstanding invoices for payment.
- Assists to coordinate and schedule technician training.
- Prepares and submits payroll for service department as per schedule.
- Maintains vehicle sign out, and tech in-out board.
- Maintains service department filing and records.
- Maintain service department’s supplies and places orders as required.
- Updates customer profiles using hours, equipment or other information from work orders.
- Assists the Service Manager in contacting customers prior to warranty expiration.
- Back up for main receptionist.
- Supports customer clinics, field days and related promotional events.
- Assists the Service Manager in maintaining a healthy safe environment.
- Advises Service Manager of any customer concerns.
- Works overtime and weekends as needed or per schedule.
- Builds and promotes a strong “Team and One Enterprise” approach to all employees.
- Other duties as assigned by management.
Employee Opportunity
We offer our employees terrific opportunities to grow within our organization. Employees are our number one asset and we encourage training and personal development for everyone. Our employees receive on the job training, John Deere University courses and training in other locations across North America. Continual upgrading of parts knowledge with courses offered on John Deere's learning pathway is a requirement. We are proud of the education that we provide our staff.
Benefits
Western Tractor offers competitive wages and a great benefits plan. Employees can be assured that they and their loved ones will be covered in the case of illness or accident.
With this in mind we offer:
- Short term and long term disability
- Critical illness
- Prescription drug coverage
- Dental coverage
- Accidental death and dismemberment coverage
- Life insurance and dependent life insurance
- Extended health benefits
- Registered Retirement Savings Plan
- Extensive safety program
- Boot and tool allowance
Successful candidates will be self-motivated and have a high attention to detail. We offer a positive team environment, top competitive wages and benefit plan. Previous experience considered an asset.
To apply for this position, we are requesting that cover letters and resumes be delivered IN PERSONto Mitch Ponich, Service Manager at our Taber location.
Western Tractor Company Inc.
165043 Highway 3
Taber, AB
T1G 2C6
If personal delivery is not practical, please reply to this ad with your cover letter and resume.
We thank all applicants for their interest in this position. However, only candidates selected for an interview will be notified.
Job Types: Full-time, Permanent