Bell Person

Cabot Link at Inverness Limited Partnership - Inverness, NS (il y a 6 mois)

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Title: Bell Person
Reports to: Supervisor, Guest Services
Location: 18 Cabot Lane, Inverness, NS, B0E 1N0
Job Type: Seasonal Full-time

Built by dreamers, for dreamers.

Work closely with the Front Desk staff, Management and other departments in providing guest assistance with luggage, transportation, resort information, and miscellaneous needs. As a Bell Person you will share a passion for service excellence and infuse enthusiasm into everything you do. You will play a key role in the arrival and departure experience of our guests and display a consistent commitment to providing incredible service.

Core Accountabilities:
  • Greet all guests at the main entrance of the resort in a warm and professional manner, open the door to their vehicle and making them feel welcome and anticipate their needs before they arise
  • Recognize and welcome all new and returning guests with “Welcome to Cabot” or “Welcome back to Cabot Mr./Mrs./etc.”
  • Escort all guests checking in to their accommodations following hotel procedure, inform them about all room features, resort facilities and emergency procedures
  • Assist guests with their luggage and acknowledge them by name
  • Valet duties as required including parking guest vehicles
  • Make deliveries to guest rooms as instructed
  • Manage traffic flow in the parking areas
  • Store and retrieve luggage, golf clubs and other objects for guests
  • Store and retrieve rental clubs for guests
  • Be aware of daily hotel activities, group and VIP arrivals. Communicate special guest requests to the Guest Services Supervisor
  • Ensure the lobby, shelter and work areas are clean and presentable at all times
  • Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible
  • Offer assistance with transportation requests
  • Comply with Cabot health and safety legislation
  • Other duties as assigned by management
  • Assist with bike rental process as required
  • High school diploma
  • Must possess a valid Class 5 driver’s licence and provide a clear driver’s abstract; ability to drive automatic transmission vehicles
  • Ability to drive standard is an asset
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
Physical Demands:
  • Ability to spend long hours moving around, walking, sitting, standing and crouching while performing other duties
  • Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs