Client Services Coordinator - Fleet Maintenance (Aft.)

Carrier Centers - Woodstock, ON (il y a 30+ jours)

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From our humble start as a truck and equipment sales company, Carrier Centers has expanded into a team of over 300, operating five full service International dealerships across Southwestern Ontario. Every member of our team, from service technician to administration, plays an integral role in the continued success of our company. Over fifty years later, we continue to be customer driven; focused on providing unparalleled customer support and recognizing that our customers are the most important part of our business.

Our Fleet Assist Division located at our Woodstock dealership is looking for someone who has a high energy level and enjoys working in a team environment and who understands the demanding needs of our customers. Our ideal candidate will have a minimum of 3 years’ customer service and/or transportation experience. The candidate will possess advanced computer skills specifically in excel and database management. The candidate will have the demonstrated ability to adapt to daily changes in a fast paced environment, work well under pressure with good organization and planning expertise. This position will work on a dedicated afternoon shift with occasional weekend on-call responsibilities.

Duties & Responsibilities

  • Respond to customer and vendor inquiries by phone or email
  • Schedule requested and/or required repairs
  • Schedule required preventive maintenance
  • Research on unit histories using available resources
  • Provide customers/vendors with product and service information
  • Process tickets, invoices, reviews and warranty claims
  • Identify and escalate priority issues
  • Handle and resolve issues in a timely and professional manner
  • Follow all health and safety policies and procedures as outlined by Carrier Centers
  • Other duties as assigned

Qualifications/ Skills Required

  • Excellent verbal and written communication skills
  • Bilingual (French/English) is an asset
  • Exposure to transportation maintenance is considered an asset
  • Experience with Microsoft Office programs
  • Problem analysis and resolution skills
  • Customer service oriented
  • Must demonstrate high level of attention to detail & be process driven
  • Must be available to work Afternoons

At Carrier Centers we recognize that experience comes in many different forms. If your experience is similar to what we’re looking for, please consider applying! We know that the best problem-solving and creative thinkers are those with thought diversity. We are committed to providing the time and training required to properly service our customers.

If this sounds like the position for you, we want to hear from you! We ask well qualified candidates to submit their resume via Indeed. We thank all candidates who apply, only those selected for an interview will be contacted.

Benefits:

  • Extended health care
  • Vision care
  • Disability insurance
  • Dental care
  • Life insurance
  • Flexible working hours
  • Employee assistance programs
  • Company events & social hours

Job Types: Full-time, Permanent

Experience:

  • Customer Service: 1 year (Preferred)