Cira Health Solutions LP
Referral Coordinator - Full-time immediate start (Mississauga)
Job Description Summary:
Cira Health Solutions is a national provider of independent medical evaluations (IME) and health-related services.
Role and responsibilities include:
Be the first great impression for our clients’ experience with Cira.
Make the process of receiving a referral and booking an assessment easy for our clients
Confirm receipt of new referrals via email, phone calls, SmartSimple, eClaims, Fax and client systems
Data entry of new referrals, update Account Names and Contacts within 4 hours of receipt of the request
Liaise with clients when receiving or clarifying referrals.
Ensuring regular proactive communication with clients to deliver an excellent client experience
Research and liaise with Assessors to confirm date, time and location of assessment and secure additional assessment dates/times if required
Complete quoting process from Assessors, and to clients when required per Operational Excellence plan
Assign appropriate Assessors and/or schedule assessments either through direct contact or use of scheduler system complying to the process of selection for appropriate assessor
Complete confirmations of assignments and forward to clients and assessors and claimants as required.
Assist with daily issues/concerns from both internal and external clients. Escalate appropriately for support to ensure resolution to client satisfaction
Collaborate with referrals coordination colleagues, clinical team members, account management and other operations colleagues to support our client promise
Arrange special services (i.e. transportation, chaperone and language translation) using variety of SSP providers in compliance with client SHI’s
Complete reminder calls to confirm attendance as per the Operational Excellence plan
Support Cira Operations to meet our client promise: on time booking of assessments for all line of business including Med-Legal, Employer Life and Health, WSIB, ICBC and Property & Casualty; and meet all client KPI’s and Operational Excellence performance indicators
Meet productivity targets as outlined in the Operational Excellence performance indicators
To be flexible in order to respond to changes in the market
Ability to multi-task as needed
To perform administrative duties as needed.
High school diploma or college/university degree, or preferred equivalent experience
Strong communication skills, both written and verbal
Ability to support departmental and organizational goals and objectives
Ability to work independently and respond to multiple changing demands and deadlines with demonstrated ability to work under pressure of competing demands
Strong organizational and analytical skills
Strong interpersonal skills
Minimum of 1 year of related industry experience
Sales experience would be an asset
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.