Program Manager, Personal Care

City of Ottawa - Ottawa, ON (il y a 30+ jours)

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Position: Program Manager, Personal Care

Competition Number: 2020-EX-EN-52882328-01

Competition posting date: 2020.03.26

Competition closing date: 2020.04.09

Community and Social Services Department, Long Term Care Services, LTC (Peter D. Clark) Branch
1 Full-time Continuous Position - 35 hours/week
Affiliation: MPE
Salary: $100,423.96 to $127,008.70 annually (2019 rates of pay)
Location: Peter D. Clark, #7-9 Meridien Pl.

Category: Current Opportunities
Employment Group: Community and Social Services

Job Summary

Responsible for the planning, co-ordinated development, management and implementation of long term care
home nursing and personal care activities, programs, services and initiatives consistent with departmental
strategic direction and vision and in accordance with provincial long term care standards are legislated
requirements; provides professional leadership and coordination in the planning, implementation, and
administration of long term care policies and programs for the unit; and, responsible for establishing and
maintaining positive client relationships with internal and external management and stakeholders.

The Program Manager liaises with the Community Care Access Centre and Compliance Advisors, the
Ministry of Health and Long Term Care, the Ontario College of Nurses and long term care homes and
community hospitals to clarify nursing standards and practices, coordinate admissions with regard to the
resident's level of care and health needs, provide expert advice on nursing, levels of care, practices and
policies, etc.

The Program Manager is responsible for developing and monitoring operating budgets, and for managing the
human resources of the Resident Care Unit/Section, including hiring, termination, performance management
and discipline of staff as necessary.

Education & Experience

Four (4) year Bachelor of Science Degree in Nursing.

A minimum of five (5) years experience in nursing administration in a long term care setting with (2) two
years and experience in the management of human resources and/or external contract resources, and in
management of operating and capital budgets, preferably in a municipal setting.

  • Experience and formal training combined with demonstrated performance and ability may substitute for
stipulated academic requirements.

Language, Certificates & Licenses

Registered in good standing with the College of Nurses of Ontario

The successful candidate will be required to complete a Police Record Check to the City of Ottawa’s

English oral, reading, writing required


  • General knowledge of the City of Ottawa and of corporate and departmental policies and procedures;
  • Legislation, policies, regulations, guidelines and operational procedures relevant to the operational
area including the Long Term Care Home Act;
  • Principles, theories, standards and practices of geriatrics and long term care trends;
  • Principles, policies and practices of nursing management and administration;
  • Techniques, approaches and procedures appropriate to the multi-disciplinary management and
delivery of care to residents with cognitive impairments and psycho-geriatric conditions;
  • Infectious diseases and preventive measures;
  • Community resources;
  • Contract document preparation, the tendering process and supervision of field services
  • Supervisory experience and motivational techniques. Working knowledge of corporate human
resource policies, practices and collective agreements related to managing in a unionized
environment, including hiring, dismissal, performance management and the grievance procedure;

  • Financial management practices and budget processes;
  • Methods used to deal with the media in a professional manner;
  • Standards specific to specialty area;
  • Equipment operation specific to specialty area;
  • Computer applications, including MS Office, SAP, Electronic Resident Care Information System;
  • Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual
danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in
order to ensure the health and safety of staffing accordance with applicable legislation and City
policies and procedures.

Competencies & Skills

Strategic Leadership

  • Demonstrates in-depth knowledge of, and experience in local, provincial and national government, as
well as business processes and decision-making, political sensitivity and accountability principles
related to governments

  • Translates the organization's vision, mission and goals into clear and effective strategic and
operational policies, plans, programs and services

  • Identifies and communicates a clear, motivating, and challenging vision and direction for the

  • Monitors and remains informed of current and future internal and external trends to identify long term
impacts and opportunities, mobilizes and coordinates resources and delivers client centric results

  • Manages effectively in a complex, unionized work environment
  • Foresees and solves problems where there is little or no precedent to guide the search for solutions
Demonstrates Business Sense

  • Creates and communicates a clear strategic plan that integrates client needs, the financial situation,
the regulatory environment and other factors

  • Analyzes complex policy issues and makes complicated branch/division-wide business decisions and
ensures linkages to the short and long term direction/sustainability of the organization with a broad
understanding of corporate inputs and impacts

  • Utilizes sound financial and business planning in the input, development and implementation of all
budgets, plans, services and processes

  • Assesses and effectively manages financial, reputational and operational risks; takes calculated risks
and seeks new solutions through questioning and challenging the status quo

Builds Collaborative Relationships

  • Develops and maintains a network of effective strategic relationships with clients, internal peers and
colleagues in municipalities, provincial and federal governments to gain support in order to achieve
business goals

  • Communicates effectively and concisely, both orally and in writing, at various levels on complex,
sensitive matters with an ability to bring conflicting points of view to consensus

  • Fosters trust, cooperation and mutual agreement
  • Promotes and works to eliminate cross-department or branch/work unit/individual barriers and to
facilitate collaboration
  • Develops collaborative relationships for the delivery of programs and services to meet term of council
priorities and legislative agenda
  • Effectively defines parameters of relationships and manages expectations
Fosters Innovation And Change

  • Plans effectively for and manages change by shifting priorities and adapting to changes to meet
organizational and program requirements

  • Communicates change in a manner that invites support; keeps staff and/or clients informed of
progress of proposed changes

  • Stays abreast of government, business, industry, and market information that may reveal opportunities
for new products and progressive innovative approaches to service delivery

  • Increases the productive capacity of the group by initiating new ideas, encouraging conceptual
thinking/thinking 'outside the box', and initiating innovative processes and systems

Engages Employees

  • Leads by example, promotes a safe work environment with a culture of trust, mutual respect and

  • Consistently treats people with fairness and respect, is tactful and empathetic and follows through on

  • Values and solicits ideas and opinions of staff and others; involves staff in decision-making, allowing
them to take ownership of decisions and actions

  • Expands individual staff responsibility with assignments that increase discretionary range and scope;
allows others to exercise their freedom and act within their area of expertise

  • Develops people through regular coaching, career planning and proactive performance management
  • Fosters an environment where successes are celebrated
  • Creates a culture that fosters equity and inclusion
  • Spends time with employees to develop mutual trust within and outside the Branch
Deliver Results

  • Achieves goals by providing clear direction, setting realistic deadlines, effectively managing work, and
allocating resources in an efficient manner, and accepts accountability

  • Provides input to departmental plans, and creates branch/division work plans with measurable goals
and objectives that are cascaded to direct reports and their work units

  • Demonstrates and encourages a results-focused culture; holds themselves and others accountable for
their actions
  • Empowers staff and effectively delegates accountability for results in alignment with authority/job levels
  • Monitors progress / results against plan
Client-Centric Focus

  • Drive and promote an outward-facing client centric culture, ensuring that programs and services
employ a variety of client centric approaches for optimal service accessibility

  • Demonstrates skill in examining and re-engineering operations and procedures, formulating policy;
identifying developing and implementing new service delivery models in accordance with client needs
and performance measures

  • Empowers and holds others accountable for ensuring that client service standards are defined,
understood and met/exceeded

  • Communicates with, and actively collects and uses input from clients on an ongoing basis through a
variety of mechanisms (surveys, personal contact, etc.), to more effectively anticipate and meet their
needs and demonstrate sensitivity to diversity and inclusiveness

  • Draws upon the expertise and experience of other areas to ensure the most efficient and effective
means for identifying and solving client issues

  • Weaves the principles of equity and inclusion into policy, program implementation and service delivery
  • Reinforces how to contribute to the whole program and organization.
If this opportunity matches your interest and profile please apply online by using the "Apply"
button. If this is your first online application please refer to our resources on how to apply for jobs online.

We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that
reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.