Customer Service Agent - Outbound

Desjardins - Ottawa, ON (il y a 30+ jours)

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Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

NV-04

The person in this position makes and receives calls to/from clients and carries out solicitation activities to obtain information, sell new products and services, or promote special offers by the company. He/she works to meet the company's business objectives and ensure clients are satisfied with the quality of service provided by exceeding their expectations.

Main Responsibilities

Assist members and clients, listen to their needs and propose personalized solutions
Help members/clients choose and get the most of their tools and channels based on how much independence and automation they want
Ensure member and client satisfaction
Take phone calls and handle information requests. Conduct research as needed and suggest personalized solutions
Seize business opportunities and help increase sales through solicitation.

Other working conditions

Number of jobs available : 3

Qualifications

Trade school diploma in a related field
A minimum of two years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

Strong communication skills in both French and English, both oral and written

Desjardins Cross-sector skills

Action oriented, Collaborates, Customer Focus, Innovation

Key competencies for the job

Communicates effectively, Interpersonal Savvy, Situational adaptability

Work Location

1730, boulevard Saint-Laurent, bureau 200, Ottawa

Trade Union

Non Syndiqué

Unposting Date

2020-08-10

Job Family

Member/client sales and service (FG)