Reporting to the Financial Aid Officers in Student Awards and Financial Aid, Financial Aid Assistants provide excellent customer service to students, staff and faculty in person at the front counter, on the phone, via Zoom/MS Teams and email. The Financial Aid Assistants provide advice and guidance to students regarding various government aid programs (student loans) and all Student Awards and Financial Aid programs while working as part of the SAFA team to ensure a high level of service within a busy environment with tight deadlines driven by UVIC programs and government agencies.
The Financial Aid Assistants act as the professional and compassionate face of Student Awards and Financial Aid to support applicants, current and former students, alumni, their families and the general public by providing outstanding customer service and detailed information concerning both University of Victoria and government policies and procedures pertaining to: the work study program, undergraduate scholarships, bursaries and government aid.
The Financial Aid Assistant for Work Study accesses government databases and portals to confirm, update and obtain student loan information. They also verify student status in Banner in accordance with government regulations with regard to registration and course load and to process student loan withdrawal and academic completion information.
Financial Aid Assistants work both independently and as part of a team to ensure a continuity of excellent service in a busy environment with the goal of positively contributing to student learning and success. They are able to multitask and ensure all priorities and met in an efficient and timely manner. They are also knowledgeable about the services offered by other offices across campus and are able to identify and connect students with appropriate supports outside of Student Awards and Financial Aid and the Office of the Registrar to ensure their needs are met. Financial Aid Assistants are able to recognize when a situation or disclosure requires a critical referral, and handle the situation with discretion and urgency.
Regular hours for this position are Monday to Friday, 8:30am to 4:30pm. A modified work week is an available option.