Job Description Summary
The role of the Site Facility Supervisor is to oversee the execution of activities performed by company employees and sub-contractors in accordance with C&W Services policies and procedures at a key client site. The site is an office facility approximately 35,000 sq/ft.
The incumbent will be the Site Lead and an instrumental member of the Regional C&W Services team and participate in the hiring process, training of employees, onboarding and management of subcontractors, manage maintenance and approved project work, customer relations and provide leadership in troubleshooting / problem solving.
Provides high level customer service in a corporate office environment.
Mail Room, shipping and receiving activities includes shipping, receiving, pick up and deliver copy jobs, faxes, and packages. Keep daily records of all incoming and outgoing mail and packages. Sorting, look-up, proper marking, and direction of all Canada Post mail, overnight packages, and interoffice mail.
Day Porter activities includes spot checking and responding to client requests for routine stocking and cleaning of general office areas, restrooms, lobbies and corridors, and exterior areas, as directed using prescribed procedures.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Oversight of all processes ensuring conformance to federal, provincial, and local regulations, and conformance with company and customer policies.
Include “Safety First” program leadership, customer relations, employee development, staffing, policy implementation / enforcement, budget preparation and cost control.
Includes budget and financial management, quality control, maintenance process development and conformance, and all account administrative functions. Must demonstrate good judgment at all times when making decisions affecting the company’s business.
Ensure proper office operations including Coffee and Vending service, shipping, receiving, mail, copy services, and day porter activities.
Ensure the proper operation of the Maintenance Program. Manages the facility's predictive maintenance program with special attention to non-evasive procedures. Respond to or provide direction to resolve all deficiencies during normal working and after hours.
Ensure that maintenance work orders are completed and accurate; carry realistic priorities and proper approvals.
Presides at weekly scheduling client meetings, reconciles the maintenance requirements so that facility maintenance needs are met.
Ensure that all work performed under his/her supervision is done in a timely and cost-effective manner according to the applicable codes.
Effectively communicate in person, and electronically to relay complex information to customers, occupants and manager.
Produces monthly financial and operational reports and additional reports as requested.
Ensures work order and daily time sheet documentation is accurately completed
Maintain upkeep of computer tracking systems of work order information
Establish and maintains work performance standards and improvement processes
Conducts quality assurance checks
Coordinates and manages special project work related to site maintenance and improvements
Resolves on-site service delivery issues.
Conducts hiring and orientation of employees, develops employees skills/abilities and performs annual employee evaluations
Maintains effective ongoing customer relations through email, phones and face-to-face interaction
Participates in planning/reporting meetings with client and/or all levels of C&W Services staff
Conducts site evaluations and audits
Manage, communicate with and oversee work and safety performance of sub-contractors regarding outsourced maintenance related work and projects as assigned
Works safely at all times and promptly informs management about unsafe conditions existing in the work area
Must maintain a consistent and good attendance record in accordance with Company policy
Perform other tasks as assigned by Regional Manager
Manages Landscaping, Pest Control, Janitorial, Carpentry, Paint, Movers, Mail Room Operations
NON-ESSENTIAL FUNCTIONS / DUTIES:
Ensure that maintenance work orders are completed and collaboratively works with maintenance planner and scheduler to efficiently and effectively complete maintenance work.
Ensure that all work performed under his/her supervision is done in a timely and cost effective manner according to the applicable codes.
Ensures that environmental procedures and issues are being implemented through the directions of the customer’s environmental specialist representatives.
Meet departmental responsibilities and objectives.
Sustain effective communication with management regarding operating situations.
Contributes to the overall success of the Facilities Management program by performing all other duties and responsibilities as assigned.
SUPERVISORY RESPONSIBILITIES, if any:
Participate in the on boarding of janitorial and maintenance subcontractors.
Manage, hold team accountable and evaluate staff performance.
Lead a team of approximately 1-3 C&W Services employees
Enforce C&W Services Human Resource and Safety policies and procedures
Manages Landscaping, Pest Control, Janitorial, Carpentry, Paint, Movers, and Mail Room Operations
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.