Fulfillment Officer - Temporary till Dec 31, 2020

FirstOntario Credit Union - Woodstock, ON (il y a 5 mois)

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Division: Mortgage Broker Services
Reporting to: Manager, Broker Services
Career Level: Staff
Pay Type: Salaried

Job Overview
The Fulfillment Officer is responsible for adjudication on identified mortgage broker submissions, and providing

administrative support to the team to ensure personalized service for the broker network, members and prospective


In the role, you will…

Conduct file reviews to ensure documentation is complete and accurate prior to funding

Accurately process ALT-A, B Non-traditional and C-Non-traditional Mortgage renewals

Focus on mortgage retention through internal and external member contact

Review, recommend decisions, and when within approved limit, make adjudication decision on mortgage broker
credit submissions

Coordinate and monitor the quality of credit submissions from various sources, ensuring timely and accurate
submission of all retail credit reports

Keep informed of, and be excited to implement service improvements, new concepts, efficiencies, processes,
software technology etc. that will improve the operating proficiency of the retail lending function

Act as a subject matter expert for the lending platform and Filogix on any related project initiative

As required, assist employees in solving problems and helping with complex work-related matters

Answer and/or investigate queries from brokers and/or staff by telephone, making referrals as necessary

Keep informed on FCU mortgage products/services, interest rates, lending policies/procedures and other
pertinent information

Pay close attention to details when you prepare all required documentation and gather all pertinent information
to ensure a complete credit file, referring any credit not approved to the appropriate person

Complete all related reports, entries, follow-up on deals as required

Consider, recommend and when appropriate implement efficiencies and improved systems and processes

Play an active role in your personal professional development, participating in/subscribing to professional
associations as approved

Consider health & safety as a primary concern to ensure the overall well-being of yourself and others

Perform other duties as required

Required Skills
Within your skills and qualifications, you will…

Have a sound business acumen which you built from the ground up with a post-secondary Degree or Diploma in
business or economics or an equivalent combination of education and industry experience

Have one to three (1-3) years’ lending experience in the financial services industry, specifically in the area of
mortgage credit

Have working knowledge of credit investigation, analysis and related policies and procedures

Have experience preferably in the financial services/mortgage financing industry

Have working knowledge of lending platforms; CRIterion is considered an asset

Experience and knowledge of CMHC and Genworth Insurance requirements

Be overly analytical and detail orientated when it comes to reporting, data analysis and writing credit deals

Enjoy being a team player, willing to assist other staff as required

Be adaptable and an organized multi-tasker that thrives in a fast pace, growing work environment

Flourish working under pressure and with time sensitive deadlines

Have strong underwriting skills and good negotiating skills

Innately demonstrate superior written and verbal communication skills

Job Description: Fulfillment Officer
Be willing to work irregular hours as required to accommodate member service demands and deadlines

Enjoy being a team player, willing to assist other staff as required

Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation
and FirstOntario policies and procedures

Sincerely show in every aspect of what you do that you are a great employee and dedicated team member of
the fastest growing Credit Union in Canada

Accommodations for persons with disabilities are available upon request during the application process.