Bilingual Customer Service Professional, Halifax or Montreal

Manulife - Halifax, NS (il y a 30+ jours)

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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Is it possible to find a career you love with a global organization that supports your continued growth and success?


Where you ask? Look no further than Manulife!!

Have you considered a career with us?

Here are a few reasons why you should:
Unlimited opportunity for growth and development!
Leaders who are invested in your success
A diverse and inclusive work environment
Emphasis on work/life balance, employee recognition and community involvement
A company who believes the best customer is a satisfied customer

Still interested? Passionate about your possibilities?

Consider joining our team as a Bilingual Customer Service Professional within our Distribution team!

As a bilingual member of the team, also known as a Distributor Services Associate, you will provide support to all distributors on contracting, transfers, recognition and compensation related issues, analyze and resolve pay and accounting discrepancies and ultimately facilitate resolution for all customers in the various Distribution Channels.

Manulife Financial's Distribution organization holds a dominant leadership position for Advisor-based financial services distribution, supporting multiple channels by matching our services to our distributors' changing needs. We are renowned for putting the best people in front of Canada's best Advisors, everyday.

Manage contracting, transfers, recognition, and compensation inquiries, and problem solve or change requests from receipt to final resolution by:
Being accountable to respond to certain types of inquiries as it relates to contracting, recognition, transfers and compensation
Proactively keeping the process moving, following up with producers and sales staff product areas and Distribution to meet pre-established service standards
Providing information on compensation, status of outstanding issues
Gathering and recording detailed information from Distributors in order resolve requests and concerns
Ensuring all members of the field are kept informed of significant issues
Negotiate and act as mediator between internal departments such as Wealth Management, Individual Insurance, Commissions, Field Compensation, Title and Contracting and Distributors in order to meet client expectations as well as company requirements
Respond to 1-800 line within established service standards
Resolve any problems or bottlenecks that occur on their cases throughout the cycle, regardless of who has the ball
Refer complex client complaints/inquiries to the Team Leader
Assist team members to ensure a cohesive unit and consistent service
Maintain up-to-date records and statistical documentation, and complete documentation throughout lifecycle of case
Suggest continuous improvement to the end to end process
Work regularly with team members from product areas and Distributor Services to understand issues and identify process improvements

Bilingualism (French and English) is required both written and verbal
Commissions and compensation knowledge across business lines would be preferred
Technical competence in maintaining an information database and producing ad hoc reports
Previous experience within the financial services industry would be beneficial
Experience using MS Office applications
Excellent communication and organizational skills

If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of September 30, 2019, we had over $1.2 trillion (US$881 billion) in assets under management and administration, and in the previous 12 months we made $29.8 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.