Department Specialists are critical to the success of store sales and operations. While managing a specific department in the store, they are constantly learning merchandising, problem solving, time management, and presentation skills. Their experience selling throughout the store leads to in-depth product knowledge and excellent customer service skills. By working with both internal and external customers, the Department Specialists expertise and communication skills are called upon and refined daily. The experience as a Department Specialist is the foundation on which many other positions within the store are built. A true love for customer service and passion for our products leads to success in this position.
Communicate regularly with the applicable Assistant Store Manager or Team Leader to review business results, share observations and provide feedback.
Ensure all customers are provided gracious, quick and efficient service through modeling behaviors.
Teach, coach and train associates on customer service, selling skills, product knowledge, processes and best practices through demonstrations, discussions, and resources.
Master resources provided to strengthen product knowledge and encourage omni-channel selling.
Focus on promoting brand awareness as they pertain to, or are driven by, position.
Analyze results into actionable behaviors and goals in order to improve customer satisfaction.
Communicate regularly with the applicable functional Assistant Store Manager or Team Leader to review business results, share observations and provide feedback.
Drive sales in the department and its categories through product and process expertise and customer and team engagement.