Delta Star, Inc., a leader in transformer manufacturing, is the power transformer manufacturer and the largest manufacturer of mobile transformers and mobile stations in North America.
The secret of Delta Star's success lies in our employees. Each partner at Delta Star is responsible for our success in the electrical industry with a commitment to quality and customer satisfaction. Come see why Delta Star has been the first choice for energy companies around the world for over 100 years. Come explore a company where commitment to quality, integrity and customer satisfaction really sets us apart. We are looking for talented people to join our team.
To support our growth and strengthen our position in the market, we are looking for qualified candidates to fill the position of Project Administrator at our St-Jean-Sur-Richelieu, Quebec location.
Purpose of the position:
As a major contributor to the plant and the success of the company, the Project Administrator acts as the primary contact between Delta Star and the customers / sales representatives.
Manage all aspects of the project from receiving the purchase order to the customer's warranty phase.
Contract Management - Upon order award, analyze and clarify contract requirements and ensure that they are communicated to the internal project team. Identify risks at an early stage and put in place preventive actions to mitigate potential impacts. Develop timelines in collaboration with production and ensure timelines for each project are tracked.
Customer Management - Ensure timely delivery of contractual requirements in accordance with quality requirements; coordinate customer visits during routine factory testing; supervise customers in the factory during routine tests; communicate effectively with customers; negotiate the amendments to the contract.
Procedures and Quality - Contribute to reporting on indicators and improvement; ensure compliance with procedures (review of contracts, budgets, checkpoints, etc.). Monitor the process of continuous improvement.
Solve technical problems - Coordinate technical action plans with Engineering team and production team when needed; negotiate acceptable solutions for our customers and ensure that they are put in place.
Communication - Ensure the management and sharing of information between our clients and the internal multidisciplinary project team; ensure that all team members are fully aligned with common goals.
Ensure customer satisfaction
Guarantee the quality, cost and time objectives of the contracts.
Quality of the support offered and recommendations.
Proposed initiatives and quality of suggestions for improvement.
Education and Experience:
5 years of experience in project and contract management.
5 years of experience in the manufacturing field.
Experience in the field of manufacturing power transformers is desirable.
Bachelor's degree in electrical, mechanical or industrial engineering.
Perfect command of spoken and written French
Fluency in spoken and written English
Have a passion for customer service.
Communicate effectively with customers by e-mail, phone or face-to-face, understanding their expectations for service, product quality and tracking.
Ability to assess problem situations to identify the cause, obtain relevant information, generate possible solutions, make recommendation