Customer Service Representative

ITM Instruments - West Island, QC (il y a 30+ jours)

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At ITM, we're proud to provide a familial team environment to all of our employees. We appreciate each and every member of our team and the value they bring as individuals and team members to our continued success. We offer an exciting opportunity to be part of an avant-garde company looking to continuously innovate and grow.

Our team members will be provided with the tools, resources, training, and support needed to achieve great things for their career within the ITM family. You will also receive comprehensive health and dental benefits, an employee assistance program, on-site company gym (Montreal), and much more.

Are you looking for a dynamic career in customer service for a forward-thinking and fast-growing company that has a built a solid reputation in Canada for 35 years?

If yes, ITM Instruments is currently looking for a full-time Customer Service Representative (Inside Sales) to join its Montreal based team.

Successful candidates should enjoy working in a well-managed team environment; have the motivation and discipline to provide overall superior customer service in order to develop and maintain solid business relationships while continuing ITM's reputation for outstanding customer support.

This is a full-time position (Monday to Friday – 8 am to 5 pm EST), only serious candidates should apply.

Responsibilities and Duties:

  • Provide customer support by phone, email, chat, open forums and social media;
  • Attend in-house supplier training sessions and provide technical product information to customers;
  • Collaborate with established suppliers;
  • Create customer quotes and process their orders;
  • Set up new accounts and maintain customer contact information in our ERP;
  • Provide excellent customer service.

You may be required to carry out other duties, as are within your capabilities and level of responsibility, in order to meet the needs of the business.

Requirements:

  • Experience in customer service (inbound or outbound calls);
  • Strong computer knowledge (MS Outlook, Word, Excel);
  • Multitasking between many software programs and online tools;
  • Excellent problem-solving abilities;
  • Exceptional communication skills as well as phone and email etiquette;
  • A high level of attention to detail;
  • Excellent team working skills;
  • The ability to learn new skills quickly;
  • Written and spoken English and French are required.

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)

Education:

  • Secondary School (Preferred)

Location:

  • West Island, QC (Preferred)

Language:

  • English (Preferred)