Managed Services Consultant (Tier 1)

Softlanding Solutions Inc. - Vancouver, BC (il y a 30+ jours)

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Softlanding is a premier IT integration services consulting company based in Vancouver, Canada specializing in the deployment, management and support of Microsoft solutions and technologies. Our mission is to exceed client expectations by combining technical excellence, the highest ethical standards and a superior understanding of client business needs to provide the most effective, reliable and scalable solutions.

We’re on the search for an experienced Technical Support team member to deliver on a range of business solutions across our client landscape. We specialize in areas such as Azure, EMS/ OMS, Office365, Teams, and Systems Management. Our target team member is a Microsoft-centric IT professional who enjoys engaging in a variety of end to end support activities in both planned and reactive situations.

Role responsibilities:

  • Working as a Service Delivery resource within a team of consultants under the direction of the technical lead and Service Delivery Manager
  • Assessing, analyzing and Troubleshooting a range of technical issues, mostly in a remote capacity
  • Triage escalations as needed, hand off appropriate issues, document and schedule activities.
  • Interact with a wide range of our clients in both remote and in-person situations

Skills and experience include:

  • Good working knowledge of the configuration, management, and support of Microsoft infrastructure technologies: Active Directory, Office 365 and Azure.
  • Good working knowledge of the configuration, management, and support of core infrastructure technologies, including: Virtualization (VMware or Hyper-V), Networking, Storage and Backup
  • PowerShell scripting
  • Strong customer service focus
  • Excellent Interpersonal and teamwork skills
  • Excellent time management skills
  • Well-developed business focused analytical skills

Nice to have:

  • Microsoft certifications - MCP, MCSE, MCSA,
  • Related industry training or collage accreditation in Systems or Network programs
  • ITIL or related process experience

This role is based out of our downtown Vancouver office, over-looking the waterfront harbour. We offer competitive wages, a modern, social office environment and unlimited career growth. If you are applying from outside of Vancouver, please let us know your relocation time-line and plan so we can properly assess your application.

Thanks for your interest in working for Softlanding, we appreciate your time.

Job Types: Full-time, Permanent