Manager of Caregiver Connections & Companioning Community Care

Family Services of the North Shore - North Vancouver, BC (il y a 30+ jours)

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The Agency:

Family Services of the North Shore is an accredited, not-for-profit, community-based agency committed to making a deep and lasting impact on our community through counselling, support, education and volunteer programs.

We understand the competing responsibilities of modern life. In every role, we will support both your commitment to our community and the very real need to take care of your family. We also understand that in order to take care of others, you must first take care of yourself. At Family Services of the North Shore, you can do both. We aim to provide a sustainable model of work-life balance across all our programs and services.

The Program:

The Caregivers Connections program provides on-site and in-home support services for caregivers supporting older adults with complex needs living at home. Services include in-home volunteer visits; and rotating on-site services including support groups, relaxation and stress reduction circles, educational workshops and drop in counselling. Services are offered free of charge at several community partner locations on the North Shore. The program also offers low or no cost clinical counselling services.

The Companioning Community Care program provides volunteer support for older adults living with life-limiting or chronic illness. Services include in-home visits, relaxation circles and restorative yoga.

The Job:

You are responsible for the overall delivery of both programs. You will manage the delivery of support and counselling services to seniors and caregivers both in the office and the community.

You will organize and supervise in-home volunteer support for seniors living with chronic or terminal illness, and other complex needs. You will work with community partners to offer drop-in services for caregivers including support groups, stress reduction groups, educational workshops and counselling.

You will recruit, train, evaluate and support volunteers and ensure that volunteers are well supervised and supported to ensure effective program delivery to clients as well as volunteer retention. You will work with Family Caregivers of BC to identify training requirements and provide ongoing educational opportunities for volunteers. You will maintain the volunteer scheduling and tracking systems.

Working with the assigned Community Counsellor and the Agency’s Intake Counsellor, you will determine program eligibility criteria and maintain program waitlists. You will supervise and support the Community Counsellor for this program and ensure that they receive clinical supervision from a qualified supervisor.

You will ensure that client databases are maintained and track program utilization. You will conduct program evaluation as directed by the funders. You will participate in Family Caregivers of BC Community of Practice activities as part of the provincial collective impact project. You will be the face of the program in the community and will promote and represent the program as required.

This is a .8 -1.0 FTE (28-35 hours per week) position based on your personal preference.

The Candidate:

You have an undergraduate degree in a relevant discipline (counselling, education, psychology, gerontology etc) and significant experience managing and coordinating the activities of volunteers. You have experience working with older adults with terminal or chronic illness and / or family and friend caregivers. You have experience working with seniors and programing for seniors.

You have strong project management and communication skills and are able to communicate effectively both verbally and in writing. You have warmth and compassion coupled with the ability to make difficult decisions and have challenging conversations at times. You have experience working collaboratively and strategically with multiple partners.

You have knowledge of the community and health supports available to older adults in the community.

Experience writing successful grant applications would be considered an asset.

Family Services of the North Shore is committed to diversity and inclusion within its workforce and encourages all candidates, irrespective of gender, sexual orientation, nationality, religious and ethnic backgrounds, and including persons with disabilities to apply to become part of our organization.

Please respond, in confidence, with resume and cover letter.

Job Types: Full-time, Part-time


  • managing volunteers: 1 year (Required)
  • working with older adults: 1 year (Required)


  • Bachelor's Degree (Preferred)