Under the supervision of the Training Supervisor, the Finance Training Consultant is responsible to respond to emails/phone calls related to Finance Banner & Minerva inquiries and Accounts Payable requests, deliver a variety of on-line courses, training programs and workshops and maintain all Financial Services’ documentation relating to the website, online courses, tutorials and How To’s.
Duties and Responsibilities:
Respond to inquiries received from the finance community (academics, researchers and financial administrative staff) via the Finance Help Desk and Accounts Payable Help Desk by providing excellent customer service and timely turnaround time.
Effectively triage complex Help Desk questions to determine if an issue needs to be escalated to an area within Financial and Procurement Services or within the University.
Work on modules in the design of online courses as required.
Deliver finance related courses when required to the finance community, either a group of participants or one on one courses to senior management, directors, etc.
Edit and maintain or update user documentation, training material posted in myCourses such as how-to instructions, tutorials, simulations, .Scorm files
Maintain and update the Financial Services’ Internal Knowledge Base .
Post announcements and updates to the Financial Services’ website as required. Maintain Finance related listservs.
Education and Experience:
Three (3) years’ related experience
Other Qualifying Skills and Abilities:
Knowledge of the Financial Information System (Minerva/Banner). Experience in training and making presentations to groups or individuals. Must be service-oriented and able to troubleshoot/resolve users’ difficulties and problems. Strong interpersonal skills. Strong communication skills in English, spoken and written. French, spoken and read. Demonstrated ability to work in a PC environment using a variety of software such as Microsoft Office, SnagIt, Captivate, Adobe Professional, Dreamweaver, Drupal, including a working knowledge of Crystal Reports, Adobe LiveCycle Designer, Adobe Professional.
How to Apply:
Please submit your cover letter and curriculum vitae, clearly indicating the reference number, to Financial Services at hr.finserve [at] mcgill.ca.
The deadline to apply for this position is January 30, 2020 at 5:00 PM.
- Current employees: please indicate your McGill ID number in your application.*
We thank all applicants for their interest in McGill University. However, Financial Services will only contact applicants selected for an interview.
The masculine is used to lighten the text, without prejudice to the feminine form.
In order to maintain internal priority, McGill employees must apply within the delays specified in the MUNACA collective agreement for positions covered by the collective agreement or according to the personnel policies for positions covered by the personnel policies.
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr [at] mcgill.ca or 514-398-3711.
(Grade 03) $47,000 - $58,800 (midpoint) - $70,600
Six (6) months with possibility of extension
Friday, January 17, 2020