Technical Support Advisor

The Group Master - Burnaby, BC (il y a 6 mois)

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Leader in the heating, ventilation, air conditioning and refrigeration industry for more than 65 years, The Master Group is the largest distributor of the HVAC-R sector in Canada. Its more than 850 dynamic and dedicated employees serve the industry in more than 38 branches and 6 distribution centers from coast to coast.
The incumbent will have the primary responsibility to provide technical after sales service and training to HVAC&R customers.

Principal tasks:
  • Assist customers in trouble shooting of HVAC&R equipment. This assistance will be through visits to the job site and by phone;
  • Manage labour and material claims to Master from customers;
  • Act as technical resource to Master Group Inc. office staff;
  • Work with the supplier and customers to find solutions to technical issues on job sites;
  • Prepare and provide technical training and fulfill the objectives given by the sales director;
  • Represent the Master Group Inc. at all times while interacting with internal and external customers and building owners.
Requirements:
  • College diploma from technical school in HVAC&R related field and related experience
  • Knowledge of MS Office software.
  • Proficient in trouble shooting mechanical equipment controls.
  • Proficient in interpreting electrical wiring diagrams.
  • Comfortable reading building mechanical plans.
  • Valid driver’s licence
  • G1/G2 and 313A/313D
Qualities and skills required
  • Excellent problem solving skills
  • Trouble shooting mechanical HVAC&R equipment and controls
  • Teamwork
  • Ability to work under pressure
  • Excellent communication and organizational skills
  • Initiative and resourcefulness
  • Timeliness
  • Diplomacy and courtesy
  • Mobility required
  • Proficient at writing reports
  • At ease presenting on technical material with Microsoft Power Point in front of a group
Work conditions:
  • We offer our employees a competitive salary based on experience;
  • Our group insurance program (medical, dental, short and long-term disability) supports our employees and their families
  • We contribute to your group RRSP;
  • We support the health of our employees by providing a Health Program (contribution to a membership in a fitness center).