British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates two of Metro Vancouver’s three SkyTrain lines on behalf of TransLink, the regional transportation authority. Launched in 1986, SkyTrain is the first and one of the longest, fully-automated, driverless, rapid transit systems in the world. It boasts an average on-time service performance rating of 95 per cent and moves on average 250,000 passengers per weekday.
Provides day-to-day oversight of training delivery at BCRTC, including competency-based training and assessment. Supports the BCRTC training manager to develop and implement training delivery strategies that support the development of a safe, effective and engaged workforce.
- Supports the Manager in the development and implementation of training delivery strategies that support broader learning and critical business needs across BCRTC. Develops, recommends and implements practices, processes, systems, tools and BCRTC training Key Performance Indicators (KPIs).
- Provides specialized expertise on the development, implementation and ongoing improvement of training delivery, identifying and analyzing relevant trends related to training delivery, evaluation of competency-based training and assessment.
- Proactively researches best practice, trends and methods to support an innovative approach to training and other learning supports, including the use of simulators, multimedia and eLearning.
- Liaises with training team, business leaders and other stakeholders to develop tailored training delivery strategies that advance performance and business objectives, while balancing learning and operational needs, regulatory requirements and growth across BCRTC.
- Leads planning for classroom and practical training spaces in the short, medium and long-term. Develops and maintains an inventory of current and potential practical training areas throughout the BCRTC system.
- Oversees training delivery processes, ensuring compliance with regulations and standards and optimizing the quality of training delivered across BCRTC. Mitigate and escalates risks and barriers to achieving training delivery targets, and recommends solutions to the Manager, Training. Provides support in the implementation of new curricula, alignment with business changes, regulatory requirements and growth.
- Plans and oversees the work of external consultants, ensuring their work supports training strategies and is aligned with broader goals of BCRTC. Monitors consultant outputs for quality, compliance and ensures that results meet specified standards and requirements.
- Supervises reporting staff including selection, development, coaching, managing performance, assigning/ reviewing work and all other people management practices. Performs regular assessments and reviews of instructors and relief instructors and implements development plans, including coaching and other support, as appropriate.
Education & Experience:
The requirements for this job are acquired through an undergraduate degree in Education, Adult Education or a related field, plus 5 years of previous experience in implementing, planning and supervising training delivery in a high-paced, complex and technical environment. A Master’s degree in Education is preferred.
- Advanced knowledge of the concepts, principles, practices and techniques pertaining to competency-based employee training programs
- Advanced knowledge of change support and project management processes
- Excellent experience in developing complex training delivery strategies and models for highly technical or specialized workers
- Advanced communication and interpersonal skills to establish credibility and develop good rapport with internal customers and external parties
- Advanced knowledge of standard office software, including word processing, spreadsheets, presentations, web-based systems, research and project management skills
- Certified Training and Development Practitioner designation would be considered an asset
- Supervisory experience in an unionized environment is an asset
An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
40 hours per week
Rate of Pay
Salary starting at $79,442 per annum
How to Apply
Please click the 'Apply' button at the top right corner or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.
Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
December 12, 2019
open until filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
We are an equal opportunity employer committed to creating and supporting a diverse and inclusive workforce that is free of all forms of discrimination. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please reach out! We celebrate our inclusive work environment and welcome members of all backgrounds, skills and perspectives.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@TransLink.ca