Junior Compliance Representative

Phillips & Cohen Associates - Kirkland, QC (il y a 30+ jours)

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Phillips & Cohen Associates, Ltd., the global leader his estate account management, is seeking a Junior Compliance Officer in support of its Canadian operations. Under guidance from the Site Director and Senior Compliance leaders, the incumbent’s role is to ensure branch activity remains in-accordance with Company standards and that our operations follow all applicable regulation.


  • Conduct call-centre monitoring to include quality assurance, closed-loop feedback, trend analysis, policy, and reporting for management and colleagues.
  • Upload data, including consumer complaints and expressions of dissatisfaction to client systems and spreadsheets for use in reporting and analysis.
  • Thoroughly & completely investigate and assist in the preparation of responses to official customer inquiries and government agencies.
  • Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals.
  • Deliver fair outcomes and ensure own conduct maintains the orderly and transparent operation of financial markets.
  • Process licensing applications and ensure compliance with all federal and provincial licensing requirements.
  • Assist in the preparation of data, deliverable and remediation of government, internal and client audits.
  • Support the design, improvement, and implementation of our compliance management systems.


  • Experience overseeing compliance within debt collections, preferably within a 3rd-party servicer, is required. Legal education/schooling would be considered in place of experience.
  • High school diploma or equivalent required; bachelor’s degree preferred.
  • Bilingual fluency (English & French) required.
  • Must be of high moral character and be willing to champion the Company’s values.
  • Demonstrated reliability and punctuality; the flexibility to work evenings on a regular rotation.
  • Computer literacy to include firm understanding of Microsoft Office products.
  • Ability to interact politely and professionally with colleagues and clients.
  • Excellent writing skills are required.

*Key attributes; Commitment; Compliance; Compassion; Innovation; Compliance; Treating Customers Fairly (TCF); Quality-Assurance; Risk Mitigation; Oversight; Feedback; Legal; Bankruptcy; Bank Act; Credit Business Practices Act; PIPEDA; Collection Agency Act

Workplace Benefits:

  • Easily accessible, Class-A office building built in compliance with highest environmental standards (LEED® Certification) and ample employee parking.
  • Controlled access and ID card system for the main part of the building
  • Cafeteria and fitness centre shared by all tenants, outdoor terrace, and bicycle storage area; dry-cleaning/laundry service available as well.

About Phillips & Cohen Associates, Ltd.
PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws.

Job Types: Full-time, Permanent

Pay: $19.00-$21.63 per hour

Additional pay:

  • Bonus pay


  • Dental care
  • Extended health care
  • On-site gym
  • On-site parking
  • Vision care


  • 8 hour shift


  • 3rd party: 1 year (preferred)
  • Microsoft Office Products: 1 year (preferred)
  • Compliance monitoring in debt collection: 1 year (required)


  • French (required)

Work remotely:

  • Temporarily due to COVID-19