LOC13058 5201 Explorer Dr,Mississauga,Ontario,L4W 4H1,Canada
Area Service Manager
Building automation systems that make sense! Our Automated Logic division is a total energy solutions provider. For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort. Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat.
Plan, organize, direct and control all service operations activities within the functional requirements of the role.
Responsible for the overall client satisfaction of the service business.
Attract, train and retain all critical roles within the service department.
Ensure overall safety of team, including training, PPE and constant awareness of safety protocol.
Working with general manager and sales manager, develop service execution plan to meet annual financial service sales plan.
Ensure proper staffing levels and labor loading requirements are met so that financial targets can be achieved.
Ensure complete delivery of financial commitment. Meet plan for agreement execution, T&M quotes and reactive service, as well as execution of service executed projects.
Ensure agreement retention rate of 100%. This includes on time renewals and agreement escalations.
Drive the business to a higher standard, leveraging technology based offerings and agreement value drivers.
Drive team to meet pull through (T&M) discovery, quote closure and execution to area plan.
Engage all local trade resources to recruit technical and support team.
Ensure department succession plan is established and communicated to area general manager.
Bachelor's degree in Engineering or Business Management preferred
Demonstrated ability to lead, motivate and direct team members to the achievement of a common goal
Ability to relate to people at all levels, and to communicate both on a technical and non-technical basis
Demonstrated ability to understand technical information, interpret contracts and construction related documents
Ability to travel up to 25 percent
Working knowledge and understanding of building automation systems
Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications