Take the exciting next step in your career!
Join a friendly, dynamic team of experience professionals!
Earn highly competitive compensation and excellent benefits including monthly incentives and profit sharing.
Avenue Living is a fast-paced, fast-growing owner and operator of apartment buildings in Western Canada. Backed by our entrepreneurial spirit, passion and commitment to great customer service and satisfaction, our portfolio boasts over 9000 rental apartments that span across the mid-west provinces. As a rapidly growing industry leader creating new opportunities, we are passionate about our employees and dedicated to maintaining a safe and stimulating work environment where our employees can thrive.
This role is based out of our Edmonton office. With over 50 employees working to provide quality rental accommodations that our customers can happily call home, our Edmonton office is a busy environment made up of a close-knit group that feels more like a family than a team.
As a Leasing Specialist, you will be responsible for providing excellent customer service to both new and prospective residents, showing suites to prospects, screening and qualifying applicants, executing leases, collecting rent, coordinating rent renewals, maintaining positive resident relations, and responding to a variety of inquiries in a pleasant and professional manner.
What you will be doing:
Managing and maintaining positive resident relations by providing prompt and courteous service to prospective and current residents
Maintaining product knowledge including availability of suite types and layouts, common areas and amenities of the building and the surrounding neighbourhood. Performing follow-up calls to provide information and overcome objections
Showing available suites to prospective residents
Screening and qualifying residents
Ensuring that prospective resident applications and leases are completed correctly and in full.
Completing accurate, detailed move in/out inspections and reports
Collecting, depositing and recording all rent collections
Proactively initiating rent renewals by booking appointments with residents prior to leases expiring to discuss options
Walking through buildings daily to maintain a presence in the buildings and inspect vacant suites to ensure they are rent ready
Reporting deficiencies in rent-ready suites
Initiating and executing evictions when required following the guidelines set out by Avenue Living
Responding to resident inquiries, complaints, and concerns promptly and providing a remedy where possible; escalating complaints as needed.
What you need to succeed:
Previous customer service, sales, property management, collections or community relations experience
A valid driver's license and reliable transportation (required)
A clear criminal background check (required)
Exceptional customer service skills
Strong verbal and written communication skills with the ability to communicate clearly and professionally
Ability to build positive rapport with your colleagues and tenants
A naturally assertive nature that will enable you to have tough conversations when they arise but strong interpersonal skills that will ensure you lead those tough conversations to a mutually positive outcome.
Keen attention to detail
Good computer skills with the ability to work within multiple programs and systems at the same time; proficient in Microsoft Office
Highly adaptable and reliable
Able to work under minimal supervision
What we offer:
Competitive base pay plus monthly incentives
Group health and dental benefits through Manulife
Annual profit sharing of up to 20%
Huge opportunities for career progression as our dynamic organization continues to grow
Excellent training and development opportunities
A leadership team dedicated to every employee's development and success