Housing Access Clerk

City of Hamilton - Hamilton, ON (il y a 23 jours)

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About the City of Hamilton

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us #BeTheReason the entire country is talking about Hamilton, and achieve our vision of being the best place to raise a child and age successfully.


JOB ID #: 15879

Housing Access Clerk
Healthy & Safe Communities
Housing Services - 350 King St. E., Unit 110 , Hamilton, ON


UNION/NON-UNION: CUPE Local 5167 Inside

HOURS Of WORK: 35.00 per week

SALARY/HOUR: $27.732 - $30.144 per hour
  • Note: See appropriate Collective Agreement or the Non Union Salary Range for details.
STATUS/LENGTH: Temporary Full-Time
  • Note: these vacancies are tmeporary full-time for approaximately 6 months due to backfilling for a leave of absences.
Job Description ID #: A10976


Reporting to the Supervisor, Housing Access & Support. As a member of a multi-disciplinary team, the position is responsible for the delivery of the centralized wait list for social housing. This position evaluates, assesses and monitors applicants eligible to be placed on the waiting list. The position will act as a resource for applicants and community agencies to address the needs of individual applicants.


Evaluates, assesses and monitors applicants eligible to be placed on the waiting list. Receives and reviews social housing applications for completeness and to determine basic eligibility.

Reviews and verifies supporting documentation such as birth certificates, legal documents, record of employment and tax return information of all family members/applicant to confirm eligibility. Inputs the information into a centralized wait list management system within the established time frames, ensuring mandate and occupancy standards are met.

Prepares and sends appropriate correspondence related to application, including but not limited to incomplete applications, missing information, acknowledgement, decisions regarding eligibility.

Follows up with applicant or community on eligibility issues.

Contacts the applicant to advise if they are eligible for rent-geared-to-income assisted housing and to advise if they are eligible for placement on the centralized wait list.

Ranks household applications according to the chronological date of their application for geared-to-income assistance. Assesses requests for Special Priority Status, Urgent Status, Homeless Status, Newcomer Status and Youth Status and assignment of those priorities to applicants who are eligible and meet the criteria.

Processes annual renewals.

Assists in co-ordinating and maintaining records of the daily appointments.

Photocopies paperwork for clients.

Provides rotational back up and coverage for Rent Supplement Clerks as needed to support the Division’s operational requirements.

Provides reception duties, schedules and books meeting rooms, and tracks supplies for the Housing Services Division.

Prepares and tidies reception area and waiting area daily.

Processes all incoming mail by opening, distributing, and preparing outgoing mail by completing forms for Priority Post, EMS courier, FedEx and Purolator.

Word processes correspondence, memos, forms and envelopes.

Contact for photocopier and fax machine.

Ensures strict confidentiality of all information received and understands practices of properly securing confidential information.

Work in accordance within the provisions of applicable Health & Safety legislation and all City Of Hamilton corporate and departmental policies and procedures related to Occupational Health & Safety.

Performs other duties as assigned which are directly related to the major responsibilities of the job.


Previous experience related to duties listed above normally acquired through a combination of education and related work experience.
Knowledge of community resources with experience in assessment in a human services environment.
Knowledge of relevant social housing legislation and related acts. Experience explaining and applying regulations, governing bylaws or policies to carry out assignments and apply them to specific situations e.g. Housing Services Act, 2011, Access to Housing procedures.
Strong problem solving and conflict resolution skills, analytical and time management skills.
Good judgement, interpersonal and public relations skills.
Strong oral and written communication skills. Demonstrated ability to deal with clients dealing with difficult and challenging issues. Ability to display tact and professionalism.
Working knowledge of Windows Office XP (Outlook, Word, Excel and PowerPoint) and database software.

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.

The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.

It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants

The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.