Change Manager, Bell Business Markets

BELL BUSINESS MARKETS - Mississauga, ON (il y a 30+ jours)

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Req Id: 253117

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

We are seeking a qualified candidate to fill a Change Manager role within BBM. Change Mangers are responsible for the overall quality of the Change Management process. The primary objective is to enable beneficial changes to be made, with minimum disruption to a customer’s service.

As a Change Manager, you will have full visibility of all the changes to ensure any risks are highlighted, addressed and proactively communicated to the leadership team.

As Bell Business Markets transforms how we service our customer, you must be able to adapt to a fast-paced, changing work environment.

Job Duties/Accountabilities:
The successful candidate will be accountable for the following:

Ensure all changes follow the defined change management process
Educate and advocate the change management process to internal and external parties
Provide quality customer service, answering customer enquiries and effectively handling any escalations
Responsible for maintaining strong working relationships with all the operational departments within the Change Management Process
Point of escalations for changes at risk
Accountable for driving the resolution of roadblocks by engaging appropriate teams required to solve problems in a timely manner. This includes escalating to various levels of management.
Create, maintain and communicate data required to track all changes

Critical Qualifications/Competencies:
Working knowledge of ITIL Change Management process
Experience dealing with external customers, managing communications and facilitating meetings/conference calls
Strong communications skills and ability to influence and engage cross-functional teams
Strong organizational and prioritization skills
Ability to work on multiple projects concurrently within a rapidly changing environment
Strong problem solving skills and keen business acumen
Strong computer proficiency with Microsoft Office tools (Word, Excel & PowerPoint)
Working knowledge in MicroStrategy and programming languages

Preferred Qualifications/Competencies:
3-5 years previous experience as a Change Manager
Knowledgeable of network technologies and services (e.g. IP, IPVPN, broadband)
Government Security Clearance eligible

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Nova Scotia : Dartmouth || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Application Deadline: 06/08/2020

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, ON, Mississauga

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