Farrow is a diversified, family-owned business which facilitates international trade by executing comprehensive customs solutions and integrated logistics. We provide our clients peace of mind with our customs, shipping and freight-forwarding capabilities for Canada and the United States.
Our ability to provide exceptional service to our customers has resulted in Farrow being in business for over 100 years and has allowed us to constantly expand with 29 locations across North America and we’re still growing! We’re real people, family-owned and dedicated to our employees with a history of reinvesting in them. This commitment and dedication is why many of our employees have been with us longer than 20 years and why we have been recognized as one of Canada’s Best Managed Companies for 10 consecutive years.
This full-time role will be working Monday to Friday, 6pm to 2am and the employee will be responsible for receiving, checking and processing customs documents and using scheduled deadlines to follow-up on shipments.
This job requires a very strong attention to detail and good interpersonal and communication skills as the successful candidate will be monitoring job-specific computer programs, performing data entry and communicating with external sources on a consistent basis.
The Job Involves:
Monitor job-specific computer programs for incoming customs documents and updates
Receive, check and process customs documents with accuracy and timeliness
Verify paperwork and follow-up with external sources as needed
Set-up releases at customs, other branches or sub-agent offices
Respond to all inquiries from clients and/or drivers and escalate items as needed
Use the internet to trace shipments and ensure all requirements are met
Use interpersonal and communication skills to build and maintain working partnerships with vendors and carriers
Perform various office duties as assigned
The Ideal Candidate Will Have:
High school diploma or equivalent experience
Commitment to exceptional customer service
Above average data entry skills with an attention to detail required
Good communication and organization skills
Good time management skills with the ability to prioritize work
Proficient computer skills
Ability to work with minimal supervision
Proficient basic math skills
Will train and develop employees for future growth
Health and dental coverage
Matched pension plan and group RRSP
Community involvement opportunities and paid volunteer time
Employee Assistance Program (EAP)
One of Canada’s Best Managed Companies for 10 consecutive years
Friendly work environment
Working Conditions and Other Working Requirements:
Company provided Criminal Background Check required
Will need to work occasional statutory holidays and Saturdays
Farrow is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
Only selected candidates will be contacted.