When applying internally, please keep your search tailored and consider applying for a maximum of 3 roles at any given time to ensure you are not duplicating efforts.
Finance and Operations
Salesforce.com is the leading enterprise cloud computing company. Our portfolio of Software-as-a-Service (SaaS) applications and Platform-as-a-Service (PaaS) technologies, including our award-winning customer relationship management (CRM) products, has revolutionized the ways that customers manage and share business information over the Internet. Salesforce.com has evolved from a startup founded by four people in a cramped San Francisco apartment ten years ago to a company described by Barron’s as “the fastest growing business software company in the world.” With more than 3,000 employees, over $1B in annual revenues, and over a million users worldwide, we are proud to contribute to the success of companies of all sizes, in all industries, around the globe. According to Gartner, 25% of all software will be deployed via the cloud computing model by 2011. No matter how you slice it, the future of software is cloud computing. Consider joining the cloud computing leader, Salesforce.com, and be part of the team that is creating this future.
Directly accountable for ensuring that the accounts receivable portfolio turns into cash thereby positively impacting Salesforce.com's cash flow through their direct customer collection efforts. Healthy cash flow is looked upon by the investment community as both an efficiency and finance measure which translates into a component of our stock price. Healthy cash flow funds operating expenses as well as investments in research and development to enable us to grow.
Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay
Facilitate customer payment by providing necessary documentation to customer
Resolves customer billing disputes working with other Sales Operations personnel and Sales
Escalates problem collection accounts to Credit and Sales management
Works with credit analyst on financial distress accounts
Negotiates payment plans for financial distress accounts
Recommends accounts for suspension after proper collection activity
Participates on process improvement projects as assigned
Provides reports on assigned portfolio as requested to credit management
Ensures compliance with all company policies
Provides training as requested
Bachelors degree or equivalent combination of education and experience
2+ years experience in a high growth environment
Collections experience in a high growth environment
Good customer relationship skills to manage a variety of customer iterations
Ability to work independently
Demonstrated participation in process improvement initiatives and/or project management experience
Excellent communication (written and verbal) skills; other languages a plus
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
Thrives in a team environment
Able to use Microsoft suite of tools effectively
Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.
Salesforce welcomes all.