Client Support Specialist

Stock Trak Inc. - Saint-Laurent, QC (il y a 29 jours)

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THE COMPANY
We are the leading provider of stock market education programs for high school and college students worldwide. We own and operate several stock market education websites that teach students the basics about the stock market via a virtual trading engine. Our ideal candidate is someone who is motivated and eager to learn, someone who enjoys helping people and solving problems. As a small company we can promise that your voice is always heard and great ideas never go unrecognized. You will have the chance to make a real impact on our sites and services.

THE POSITION
During the school year the primary duties of the Client Support Specialist will relate to corresponding with clients, researching and resolving issues with customer accounts and providing support to our user base. These tasks can range from explaining to students how stock options work to helping a finance professor on the other side of the world set up their own Stock-Trak class.

During the summer things shift gears and the job becomes more focused on quality assurance, working on sites for new clients and coming up with upgrades and new designs for our existing sites. We are always growing and looking for new clients abroad. Employees with good written and spoken skills in languages other than English may even be given the opportunity to assist with international client communications.

Qualifications:

Required:

  • Completely fluent in English (both oral and written)
  • Familiar with Microsoft Office
  • Ability to multitask and stay organized
  • Analytical skills and an eye for detail

Assets:

  • Customer Service Experience
  • Passion for financial education
  • Strong written and spoken skills in any language other than English are a great asset but not necessary

Job Types: Full-time, Permanent

Salary: $34,000.00 to $38,000.00 /year

Language:

  • English (Required)