MONCTON Customer Service, Bilingual
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Questions? Email us! Moncton.Recruiting@concentrix.com
Follow us on Facebook & Instagram (@concentrixcanada)
What we offer:**
Career Pathing and Advancement Opportunities
Quarterly performance incentives
WorkPerks for Employees (Bonuses, Referral program, Travel, Vehicle, Clothing, Event, Restaurant Discounts and more!)
Paid training to set you up for success
Benefit package including health, dental, vision, life insurance and pension plan
Discounted Bus fees
We are currently looking for outgoing and tenacious Banking Customer Service Representatives to join our next training class. If you have worked in retail, hospitality, door knocking, fundraising or any other type of customer service role, we want to hear from you.
As an agent, you will respond to inbound calls for a leading Canadian credit card company. Your focus in this role is to provide an excellent customer service experience – there are no requirements to up-sell or cross sell.
Provide general information and guidance to customers in regards to our products and services
Answer inquiries pertaining to credit card statements and transactions
Provide information on fees, charges, annual membership fees, credit limits, and payments
Perform balance transfers, cash advances, and credit limit increases
Access and navigate multiple information systems to answer inquiries and problem solve
Complete all required documentation and work alongside other departments to provide exceptional customer service
What we are looking for:
High school graduate or equivalent education
Basic computer proficiency
Ability to pass client background check requirements
The Company:* For more information on Concentrix, follow us on Facebook or visit www.concentrix.com.*
We thank all applicants however, only those under consideration will be notified.
Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes.
Concentrix offers you the opportunity to gain valuable job experience and opportunities for development. That is why we had over 100 internal promotions last year and 95% of our management staff started in a role just like this.
Please send resumes to: Ashley.firstname.lastname@example.org