Settlement Counsellor

YMCA of Greater Saint John - Saint John, NB (il y a 30+ jours)

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The YMCA of Greater Saint John is working hard to address the critical issue’s facing the region: the health crisis, population decline, youth outmigration and child poverty. At the Y, we are striving to build a diverse and inclusive community where each person is valued for the unique perspectives and contributions they bring.

The Y team is a community of 300 employees and 700 volunteers, offering a diverse set of programs at 19 locations within the city and surrounding municipalities. If you don’t have a Y story yet – now is your opportunity. We invite you to see what the power of belonging can do for you, your career and your community.

What We Offer

Y membership
Training and professional development opportunities
Paid personal “Y Day”
Competitive compensation package, including benefits and pension plan
Opportunities for career growth

The Opportunity

The Settlement Counsellor is a cornerstone role that provides settlement assistance, practical guidance, and community referrals to newcomer clients at Newcomer Connections. The position provides information & orientation, needs assessments, and settlement planning to clients, particularly to those who encounter difficulty in adjusting to life in Canada and require assistance in resolving those difficulties. Evening and weekend work may be required on occasion. This position sits on the Client Support Services Team and reports to Settlement Counsellor Team Lead.

Please note, this position is a 9 month contract.


Conduct needs assessments and develop customized settlement plans with clients who require assistance in adjusting to life in Canada;
Manage on-going client cases through scheduled meetings and follow-up appointments;
Connect newcomers with relevant services and opportunities available to them in the community;
Arrange appointments for newcomer clients as required and ensure clients are provided with the necessary information and resources to attend the appointment;
Liaise with government agencies, health care practitioners, post-secondary education institutions, businesses, and non-profit organizations on behalf of clients as required;
Report all client-related activity to the Data Entry Clerk on an ongoing basis;
Maintain frequent, accurate data entry in CRM and other reporting tools;
Assist the Settlement Trainer with the development and delivery of information and orientation session (I&O’s) to individuals and groups, as required;
Assist with client intake as required;
Actively collaborate with all service teams and staff to ensure that the needs of clients are being fully addressed and the goals of clients are being recognized and pursued;
Attend public speaking engagements and community events as required in order to help raise awareness about the work of Newcomer Connections and the clientele that it serves;
Foster relationships with community groups and organizations who are looking to build relationships with, and supports for, newcomers to Saint John;
Participate on relevant local, regional and national committees;
Complete quarterly reports;
Complete monthly expenses;
Attend staff meetings;
Perform duties as assigned by the Manager, Client Support Services and/or the General Manager of Newcomer and Community Connections.

Competencies Required

Commitment to Organization Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values;
Communication: Communicates in a clear, professional, and timely manner and supports information sharing and goal achievement;
Integrity: Demonstrates responsible behaviour at all times and maintains high ethical standards;
Planning and Organizing: Establishes a clearly defined and effective course of action for self and others to accomplish short and long-term work goals;
Professionalism: Demonstrates by example, the dress and demeanor of a professional in a Canadian setting;
Relationship Building and Collaboration: Builds positive interaction both internally and externally to achieve work related goals;
Sensitivity: Ability to develop an appreciation for the challenges of our clientele and display needed patience and resourcefulness

Skills and Qualifications

A Bachelor's Degree, Community College diploma or similar from an accredited institution
Approachable and possessing a strong client-centric attitude
Heightened sensitivity to the needs of our immigrant community
Exceptional ability to communicate in English with clients whose first language is not English
A minimum of 3 years’ work experience in a cross-cultural environment
Exceptional oral and written communication skills
Exceptional organizational and inter-personal skills
Ability to work flexible hours
Must be fluent in the English language, knowledge of other languages is a great asset.

As a Y staff, you will:
Model appropriate behaviours in line with the YMCA of Greater Saint John’s mission, vision and values; establish rapport and maintain effective relationship building behaviour with staff, volunteers and members.
Represent the YMCA of Greater Saint John and Newcomer Connections in a professional manner;
Understand and integrate the value of philanthropy and volunteerism and imparts this knowledge and beliefs upon staff, volunteers and members;
Self manage personal professional development.

We ask qualified applicants to submit their cover letter and resume by December 12th. The YMCA of Greater Saint John appreciates the interest of all applicants; however only those selected for interviews will be contacted.