What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
About the SAP Internship Experience Project:
The SAP Internship Experience Project is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.
Three reasons to intern at SAP:
Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network.
Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
Gain visibility: With SAP Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
About the team:
The goal of the Customer Advocacy Team is to support the Global Customer Success Partner (CSPs) with customer renewals, adoption, expansion/upsells, and references. In this role, you will learn about the different core dimensions of what it means to build a Customer Community through Audience Engagement for the Customer Success organization across Intelligent Suite (SAP Digital Supply Chain, SAP S/4 HANA and SAP HANA Enterprise Cloud).
What you’ll do:
Position Title: SAP iXp Intern - Customer Solution Adoption Analyst
Location: Toronto, ON
Expected start date to end date: September - December 2021
In this role, you’ll:
In this role, you will be part of the Customer Advocacy team and support our Global Customer Success Partners (CSPs) by building best-in-class install base customer experiences, with a focus on the areas listed below.
Virtual Enablement: supporting Customer Success Partners get started and setup for success, planning onboarding
Solution Adoption Content Management: supporting and maintaining internal solution adoption content on various platforms
Communications: develop customer email campaigns and internal newsletters, and manage internal and external facing distribution lists
Analytics: track and manage customer references and engagement activities
Who you are:
We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
Economics, Marketing, Commerce, Management Information System (MIS) or Business Technology Management (BTM) related degree (Bachelor’s, Master’s, MBA).
Supply Chain Education/Experience Preferred
The candidate must have a combination of technical and business expertise.
They should be a team player, with a self-starter attitude and the ability to work with minimal direction.
Strong communication/writing and organization skills are important.
The candidate should be able to synthesize and analyze large quantities of data, whilst showing a creative and pragmatic approach to problem solving.
Above all, they should be passionate about customer experience and value realization.
Top skills or competencies:
Strong Relationship/Interpersonal skills
Demonstrated Self Starter
Strong written communication skills (email, PPT, newsletters)
Strong organizational skills
Demonstrate strong collaboration skills
Experience with graphic design tools such as Canva, Adobe Suite
Proficient in content creation
Experience with ON24 or Zoom or virtual webcast platforms a strong asset
Experience with SAP Analytics Cloud a strong asset
Experience with SAP Marketing Cloud a strong asset
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SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:300089 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern |