Who We Are: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak has offices in 24 cities across twelve countries and three continents with deep, local knowledge, experience, and extensive networks in the regions where we invest and manage real estate assets on behalf of our clients. BentallGreenOak is part of the SLC Management institutional asset management business of Sun Life Financial Inc. For more information, please visit www.bentallgreenoak.com.
BentallGreenOak promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.
The opportunity: Currently located in Etobicoke (this position will move to Mississauga in August). The Assistant Property Manager will report to the Property Manager and will be responsible for supporting all aspects of the day-to-day property management activities for an industrial portfolio.
What you will do:
Provide support to the Property Manager as directed. Focus on maintaining the day to day operation of the portfolio to BentallGreenOak’s standards, ensuring tenant satisfaction and creating operating efficiencies.
Manage property budgets, review invoices, and ensure payments are made within applicable timelines.
Prepare monthly/quarterly owners reports, including analysis of financial statements and variance reports.
Conduct move in and out inspections. Conduct regular building and vacant space inspections. Document accordingly.
Assist with insurance and appraisal tours as directed.
Liaise with tenants. Issue all standard notifications and follow up communication relating to tenant operational matters.
Maintain records management to portal, various applications and applicable drives.
Oversee bi-annual tenant surveys, ensuring distribution of survey on a timely basis and encouraging maximum participation of all tenants. Review survey responses, analyzing trends and concerns. Communicate final results to tenants using survey tools available. Follow up with all tenants providing written feedback on overall ratings and speak to all tenants to ensure issues have been dealt with to the satisfaction of the tenant.
Maintenance and updating of tenant contact information, for timely collection and recording of tenant insurance certificates.
Monitor and follow up on tenant maintenance requests to ensure overall service delivery is consistent with BentallGreenOak standards.
Assist with tenant events and tenant appreciation initiatives as directed.
Liaise with building operators and contractors as directed by the Property Manager.
Utilize and foster tenant use of ClikFix work order program. Review monthly reports and follow up as required.
Tender and administer all regular operating contracts as directed. Update and maintain contract summaries.
Monitoring of lease related payments (i.e. progress billing on work orders, tenant allowances, etc.).
Assist with tenant and Landlord construction capital coordination, including tendering, awarding and executing approved projects.
Assist with/prepare annual budgets including data input and compilation of final package.
Assist with Sustainability initiatives including ForeverGreen, LEED, BOMA BESt and Earth Award submissions as applicable.
Conduct monthly cleaning inspections/detailed walk through of various floors with executive from cleaning company
Other duties as required.
Who you are:
3+ years of related experience.
Access to a vehicle at all times during working hours
RPA, FMA designation or post-secondary or undergraduate courses in property management are an asset.
Must be able to read and analyze leases and contracts.
Strong analytical and research skills.
Positive attitude and respond to emergencies.
Client first focus
Relationship Skills – Ability to communicate effectively and professionally, both oral and written with owners, tenants and team members; ability to develop and sustain cooperative working relationships; professional phone manner; mature and self-motivated team player with good conflict-resolution skills; committed to personal growth and integrity aligned with BentallGreenOak’s objectives
Organizational/Multi-Task Skills – Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate
Decision Making Skills – Able to resolve problems using facts and sound reasoning; able to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change
Computer Skills – Intermediate to advanced skills in JDE, MS Word, Excel, Microsoft office, Outlook and a natural curiosity and intuitiveness for learning new applications.
Police Clearance – A criminal verification check is required for employment.
Reasonable accommodation at any time throughout the hiring process is available through BentallGreenOak's Human Resources department for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please email us at email@example.com and include: Job posting #, your name and your preferred method of contact.