Computer and Network Support Specialist

Fusion Cyber Group Inc. - Saint-Laurent, QC (il y a 20 mois)

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Job Summary

Fusion IT is looking for experienced Level 2 Network Technicians to service and support our corporate customers in and around Montreal. Below is the list of requirements and assets.

  • Must be PERFECTLY bilingual, both spoken and written, with English or French being your first language/mother tongue
  • Must have prior experience working for a professional IT Services Firm or MSP
  • Must minimally have Comptia NETWORK+ Certification or equivalent/greater certification
  • Must have exceptional customer service and communication skills
  • Must be highly Organized and Dependable
  • Must have expertise in deploying and supporting Windows Desktop Operating Systems, MS Office Applications, and other common 3rd party desktop applications
  • Must be methodical and have very strong troubleshooting skills
  • Must have good knowledge and be comfortable working with and managing Cyber Security Solutions, MS Windows Servers, VMware, Hyper-V, MS Exchange, Office 365, Azure, Amazon AWS, MS SQL, Veeam, DNS, DHCP, WiFi Controllers, Switching, Routing, Firewalls, IPSEC and L2TP VPN, VoIP/UC/PBX, etc.

Responsibilities and Duties

Routine Tasks:

  • Helpdesk support for our corporate clients
  • Onsite support when required
  • Troubleshooting various computer and server issues
  • Setup of new user accounts and computers
  • Onsite deployment tasks for projects, reporting to Project Manager
  • Updating assigned tickets daily
  • Regular client follow-ups and updates
  • Corporate Network Maintenance and Management tasks

Qualifications and Skills


  • IT Certifications like MCP, MSITP, MCSE, VCP, CCNA, SECURITY+, etc.
  • Experience with ConnectWise/AutoTask/Kaseya or other PSA/IT Service Ticketing system

Job Types: Full-time, Apprenticeship

Salary: $40,000.00 to $60,000.00 /year


  • Network Technician: 2 years (Required)


  • AEC / DEP or Skilled Trade Certificate (Required)


  • Quebec Driver's License (Required)
  • Network+ or equivalent experience (Required)


  • English or French must be your first language/mother tongue (Required)
  • Perfect English and French (Spoken and Written) (Required)