KPI Connect - Ville de Québec, QC (il y a 15 mois)

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At KPI, the Bi-lingual French Customer Service Representative role is the most important job in our organization. As a CSR in our agent @home division of our contact center,virtual reality glasses you will be representing our Automotive client by calling existing customers with service appointment reminders, customer satisfaction surveys or inviting them to attend special customer appreciation events.

If you are:
Fully Bilingual in French and English
Customer focused
Outgoing and friendly
Available to work Monday to Friday during the afternoon and early evenings
Available to work alternating Saturday during day time hours
Available to work a minimum of 20 hours per week
Have a home computer which meets the minimum requirements to run our software and High Speed Internet

And possess the following skills/experience:
Strong written and verbal communication in French and English
Clear and precise enunciation and pronunciation
Active listening skills
Excellent spelling and grammar skills
Proficient using a computer and the internet
Excellent keyboard skills – 35 wpm with 90% accuracy
Ability to “talk and type”
Ability to maintain an excellent attendance record
Accepts constructive feedback and implements recommended changes
Team player and able to work in a fast paced environment

We offer:
Paid training
Competitive wage for bilingual French speaking individuals