Customer Service Representative

FLS Transportation Services - Montréal, QC (il y a 30+ jours)

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FLS Transportation Services is currently seeking a Customer Service Representative to join our growing team in our Montreal branch.The ideal candidate will have a passion for providing exceptional service and take pride in providing service solutions to Customers.

We deliver amazing customer experiences for one of North America’s biggest brands. We’ve been doing it for 3 decades and we’re only getting started. Our success has been a result of our team. We’ve built a vibrant culture of employees who believe in the core values of dream big, work hard, learn constantly and enjoy life! If you’re looking to do great work with great people, we’d love to hear from you.

Responsibilities

Owning the relationship between FLS and our valued clients
Order entry, appointment setting and following up on timely pick-up and delivery of client shipments.
Collaborating with our dispatch team to ensure appropriate carriers are assigned to shipments
Trouble-shooting and problem-solving when service issues occur
Supporting the development of new business with our existing clients
Supporting the sales team in developing new customer relationships

Requirements

Proven experience in freight brokerage/3PL, an asset
The ideal candidate will have a strong background in providing customer service solutions to clients across North America;
Ability to prioritize and multi-task in a fast-paced environment;
High energy personality that embodies: collaboration, confidence, dedication, urgency, and personal accountability;
Team Oriented;
Bilingual.

Benefits

4 reasons why this is a great opportunity for the right individual:

Product - We’re the #1 3PL for cross-border freight between US and Canada and we’re #20 on Transport Topics index of largest 3PLs in North America. Our services solve a real market need relative to the capacity shortage for freight carriers in North America. Our network of 12,000 carriers & 300,000 trucks is a great asset for our clients. Simply put, we solve a “must have” need.
Market – The transportation industry is white hot. The 3PL sector represents a $200B business, with 8% growth in 2018; and 21% expected in next 10 years. The market response to FLS has been phenomenal. We have a who’s who roster of clients and we continue to hit new growth highs every year.
People - Smart, fun and experienced. Our leaders know the business and care about culture and it shows in everything we do. We have a great work environment, great benefits, and solid opportunity for recognition and advancement.
Plan – We’re a profitable 32 year old company that is backed by a motivated PE firm. We have the audacious goal to grow from $500M to $2B over in the next 5 years through organic growth and acquisition. We’re driven by a solid foundation and favorable market conditions.

The FLS Montreal Facility:
Located centrally on the Island of Montreal with access to Hwy. 15 and 40, and a 5-minute walk from the Du College metro, the Montreal office is a bright modern facility with ample parking, access to gym facilities and a cost-effective full-service cafeteria.

Interested in learning more? Apply today!