Leader in the heating, ventilation, air conditioning and refrigeration industry for more than 65 years, The Master Group is the largest distributor of the HVAC-R sector in Canada. Its more than 900 dynamic and dedicated employees serve the industry in more than 42 branches and 6 distribution centers from coast to coast.
The Receptionist has a crucial role to represent the Master Group as s/he is the first person our customers will interact with, either by phone or in person. Among his/her tasks, s/he will be responsible to greet customers by phone or in person, manage general administrative duties and support the team as required.
Answer incoming calls, provide general information (address, fax number, directions etc.), dispatch calls accordingly
Take delivery, sort and distribute mail daily
Resolve client complaints via phone, and/or email
Build sustainable relationship through open and interactive communication
Identify and assess customers’ needs to achieve satisfaction
Greet customers in a professional manner and ascertain problem or reason for calling
Act as a backup for the office administrative team
High School Diploma;
Knowledge of MS Office programs.
Ability to work under pressure;
Good organization skills;
Initiative and resourcefulness;
Diplomacy and courtesy.
We offer our employees a competitive salary based on experience
Our group insurance program (medical, dental, short and long-term disability) supports our employees and their families
We contribute to your group RRSP
We support health of our employees by providing a Health Program (contribution to a membership in a fitness center)