Receptionist

The Group Master - Vaughan, ON (il y a 30+ jours)

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Leader in the heating, ventilation, air conditioning and refrigeration industry for more than 65 years, The Master Group is the largest distributor of the HVAC-R sector in Canada. Its more than 900 dynamic and dedicated employees serve the industry in more than 42 branches and 6 distribution centers from coast to coast.
The Receptionist has a crucial role to represent the Master Group as s/he is the first person our customers will interact with, either by phone or in person. Among his/her tasks, s/he will be responsible to greet customers by phone or in person, manage general administrative duties and support the team as required.

Principal tasks:
Answer incoming calls, provide general information (address, fax number, directions etc.), dispatch calls accordingly
Take delivery, sort and distribute mail daily
Resolve client complaints via phone, and/or email
Build sustainable relationship through open and interactive communication
Identify and assess customers’ needs to achieve satisfaction
Greet customers in a professional manner and ascertain problem or reason for calling
Act as a backup for the office administrative team

Requirements:
High School Diploma;
Knowledge of MS Office programs.
Ability to work under pressure;
Good communicator;
Good organization skills;
Initiative and resourcefulness;
Efficiency;
Diplomacy and courtesy.

Work conditions:
We offer our employees a competitive salary based on experience
Our group insurance program (medical, dental, short and long-term disability) supports our employees and their families
We contribute to your group RRSP
We support health of our employees by providing a Health Program (contribution to a membership in a fitness center)