Bilingual Customer Service Representative
The Customer Service Representative performs customer service/contact duties providing the customer a single point of contact for placing orders, servicing accounts, handling complaints, and representing the company in a positive and professional manner on all matters relating to sales and service .
We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.
What You Will Do
Interacts with customers via telephone and other media (, fax, e-mail, etc.)
Enters orders, verifies product description, quantity, shipping and billing information via computer based applications
Verifies accuracy of orders and contacts customers as required to ensure customer needs are met and company resources are not wasted
Creates pleasant and professional environment to promote positive interaction with both internal and external customers
Uses discretion in handling problem orders and offers options to proactively solve customer needs
Responsible for administering company warranty and replacement policy
Quotes contract pricing, discounts and list prices
Informs customers of back orders
Resolves customer complaints or discrepancies
Maintains a neat and orderly work area and all reference materials up to date
Who You Are
Cegep or college degree.
Minimum of 3 years in a customer service role.
Ability to work in a team;
PC experience (MS Office) including word processing, spreadsheet, e-mail, and database applications
Experience operating fax machines, scanners, and other office hardware
Excellent communication skills, oral/written
Must be fluent in English and French
PLEASE NOTE : This is a temporary position, expected to go until Dec. 2020 but could possibly be extended.
What We Can Offer You
At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and caring Work Environment | Empowerment | Job Impact | Work with a Powerful Purpose | Individual Learning and Development | Health & Safety | Social Responsibility | Innovation
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Together, we are improving lives, every day.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.