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The ITSS Governance, Control & Oversight team is responsible for supporting our businesses deliver on highly complex and innovative projects, initiatives, programs across Digital Channels, Payments, OMNI, ED&A, North American Contact Centers, Customer Assistance, ATM and Financial Crimes and Fraud Management. Every day we challenge ourselves to provide oversight and governance of risk and control requirements within our risk appetite to improve and secure the customer experience.
Acting as a subject matter, the successful candidate will utilize their risk community contacts and knowledge to ensure guidance and challenge to the business. The role will be instrumental in maintaining and continuously improving a foundational program within the ITSS businesses to mitigate inherent risk and regulatory requirements. This role will provide guidance on the identification, measurement, management and reporting of risks, emerging issues and regulatory changes. The successful candidate will act as a subject matter expert and trusted, with the ability to identify, challenge, document and communicate risks to ensure appropriate project requirements and controls that mitigate risks in accordance with the risk appetite. Responsibilities will also include consulting and managing relationships with Channel and Product partners (Legal, Compliance, Privacy, Operational Risk, Regulatory Risk, Fraud, Intellectual Property Office, Technology Security, Assistive Technologies, and others) to ensure alignment to the broader organization from a policy and compliance perspective.
Lead and develop a team of risk and regulatory professionals
Acts as the main point of contact that coordinates and drives discussions with risk partners and business stakeholders on control requirement inclusion
Acts as an expert in focusing conversations on solutions that satisfy internal policy and regulatory requirements
Owns the accountability to ensure that all key required Project governance outputs (PRiMR, CORD) are completed and reviewed with relevant stakeholders to ensure risk and control considerations are satisfied
Adheres to the defined operating model process and has a disciplined and focused approach to how to execute and get things done
Brings a strong understanding and experience of managing risk, challenge to business and a strong focus on risk governance and oversight
Ensures the timely communication of issues that are relevant to the team and related stakeholders, and encourages good working relationship with internal and external business partners and groups
Be proactively informed of all second line risk policy changes and support their implementation into team process
First or Second Line risk management experience or exposure
Highly motivated self-starter with a passion for challenging the status quo and the ability to stay resilient under pressure; proven ability to take independent action to achieve results
Develop and maintain strong relationships with key stakeholder groups including (not limited to) Audit, Compliance, Operational Risk, GAML, Finance and Legal
Exceptional organizational skills and attention to detail with the ability to deliver results within strict timelines and manage multiple priorities in a fast-paced environment
Ability to thrive in an environment with a high level of ambiguity and consistent demonstration of ownership and commitment
Proven people management skills including experience in developing people through coaching and mentoring and creating a inclusive team environment
Competency in the development of controls, relationship management/collaboration, communication, negotiation and in working with a group of diverse professionals across channels and broader stakeholder community
Able to understand the evolving risk management landscape and apply it to the business
Strategic thinker, business process development, analytical and problem-solving skills
Skillful communication (written and verbal), negotiation and conflict management skills
Specific Educational Requirements/Accreditations:
Post -Secondary education and/or equivalent working experience
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Category - Primary
Management / Consulting / Advisory
Management / Consulting / Advisory
TD Centre - South - 79 Wellington Street West
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