Guillevin International ranks among Canada's largest distributors of electrical material. It is also a major distributor of safety products and equipment as well as industrial supplies. Its knowledgeable employees working in more than 100 Profit Centres in key locations across Canada ensure Guillevin's success by distributing a wide variety of products from selected world-class manufacturers. We are currently looking for an Inside Sales Representative to join our team in Victoriaville, Québec.
SCOPE OF THE JOB:
To sell products, process customer orders, provide pricing and/or technical information, and to find solutions to problems in a timely manner.
Answer calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs
Respond to the customer's inquiries in a timely manner
In some occasions, negotiate special prices and conditions with customers and/or vendors as per criteria established by his Manager
Take necessary action to resolve customer service issues in a timely manner and follows-up and verify commitments are met afterwards
Proactively suggest associated and/or alternate products as needed
Promote focus product items to generate incremental sales
Quickly inform the appropriate person (Profit Centre Manager, Outside Salesperson) of customer feedback with regards to price, products, service, etc.
Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.
Minimum three (3) to five (5) years of industry experience preferable, or a combination of education and experience
Good knowledge of written and spoken French is required
Knowledge of English is an asset
Demonstrated people skills
Excellent communication and organizational skills
Must be customer service driven
Guillevin offers exciting and challenging careers as well as a competitive Benefits Program.
Guillevin ensures equality in the recruitment and selection process by making employment decisions based on qualifications, relevant experience, knowledge and capability, demonstrated skills and accomplishments.
We thank all applicants for their interest, however, only those under consideration will be contacted.
The masculine gender is only used to simplify the text.