Network Analyst

Rogers Communications - Markham, ON (il y a 30+ jours)

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At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

The Network Analyst’s role is to support the stable operation of all End to End’s clients and internal computer network. This includes installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion.

What you’ll be doing:
Incident Management – responsible for technical troubleshooting. In the event of configuration changes required, escalate to Network Professional / Senior Network Professional to invoke internal Change Management Process
Respond to incoming calls, SNMP alarms and e-mails regarding client network issues, client change requests, etc
Open trouble tickets on all incidents
Install, configure, test, maintain, monitor, and troubleshoot networked peripheral devices and networking hardware and software products
Maintain security solutions, including firewall, VPN and intrusion detection-prevention systems
Maintain all network hardware and equipment, including routers, switches, hubs, etc.
Work with vendors and carriers during problem analysis/resolution as required
Monitor and test network performance and provide network performance statistics and reports
Take direction from Network Professionals and Senior Network Professionals
Recommend, schedule, and perform network improvements, upgrades, and repairs
Support development and implementation of networking projects and new technology installations
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Maintain up-to-date knowledge of client contracts
Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data
Liaise with and provide training and support to other Network Analysts on network issues
Prepare and ensure accuracy of documentation, procedures, manuals, and check lists
Aid in development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans

What you bring:
College diploma or university degree in the field of computer science and/or 5 years equivalent work experience
Certifications with Cisco, Juniper, and/or Fortinet (CCNA/JNCIA/FCNSA/NSE4 minimum requirement)
Working technical knowledge of network and PC operating systems
Working technical knowledge of current network hardware, protocols, and standards
Ability to operate network component analyzers, scanners, and testers
Experience working in a team-oriented, collaborative environment
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 - 210 Cochrane DR(7735), Markham, ON
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Technical Support
Requisition ID: 200673

Together, we'll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes: Corporate