Transportation Agent, Customer service

The Group Master - Boucherville, QC (il y a 30+ jours)

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Leader in the heating, ventilation, air conditioning and refrigeration industry for more than 65 years, The Master Group is the largest distributor of the HVAC-R sector in Canada. Its more than 850 dynamic and dedicated employees serve the industry in more than 38 branches and 6 distribution centers from coast to coast.
The incumbent performs, among other things, transportation submissions in addition to providing customer service for our internal and external clients.

Principal tasks:
  • Prepare transport submissions
  • Support users of the transport system
  • Respond to phone and e-mail communications from internal and external customers within a short time
  • Ensure smooth operation and problem solving related to the company's daily transportation operations
  • Claims management with different carriers
  • Management of the hazardous materials documentation
  • Conduct analysis of delivery activities to determine the efficiency of methods and routes
  • Suggest and implement any work methods that can optimize and improve the transport operation, in collaboration with the transport supervisor
  • Keep a close eye on the demands of his immediate supervisor
  • Any other related tasks
Requirements:
  • College or professionnal diploma
  • Possess 1 to 53 years of relevant experience in the logistic and distribution field, including transportation
  • Bilingualism, oral and written communication in French and English
  • Computer skills:
  • Office suite
  • Management system (ERP, WMS, TMS) is an important asset
  • Be proactive, available and flexible for the tasks to achieve
  • Demonstrate leadership and discipline at work
  • Maintain and encourage good relations with other internal departments
  • Ability to multi-task in an organized manner
Work conditions:
We offer our employees a competitive salary based on experience
Our group insurance program (medical, dental, short and long-term disability) supports our employees and their families
We contribute to your group RRSP
We support health of our employees by providing a Health Program (contribution to a membership in a fitness center)