Service Manager

Maxim Truck and Trailer - Mississauga, ON (il y a 29 jours)

Postuler dès maintenant

Requisition # 19172

Maxim Truck & Trailer
1280 Shawson Drive
Mississauga, ON L4W 1C3

Our Service Managers provide leadership to the service department to meet financial goals through productive staffing, customer retention, technician training, and quality workmanship while improving productivity, reducing costs, and maintaining a high level of customer satisfaction.

Hours: Monday to Friday, 7:00AM to 4:00PM (overtime may be required based on branch needs)

Responsibilities:
Oversee the daily operations of the service department
Provide expert advice for technical repairs, customer service and policies/procedures
Supervision of staff while creating and maintaining a productive work environment
Hire, retain, and ensure proper training of staff
Provide effective feedback on staff performance
Create/ maintain relationships with other Maxim divisions and key suppliers
Assemble annual budgets and productivity measures; review progress periodically
Make phone calls and in-person sales calls to increase business with target customers

Ideal Qualifications:
5 years in the medium/heavy duty truck (or related) industry in a service department role (i.e. Foreman, Service/Warranty Administrator, Service Writer)
Previous supervision of 5+ staff preferred
Knowledge of fleet and/or dealer maintenance procedures and systems preferred
International truck warranty experience an asset
Strong business acumen with a focus on results
Easily builds rapport and develops relationships with varying levels of stakeholders
Proven leadership skills including motivating, coaching, and training others
Proficiency with Microsoft Word/Excel, email, Internet
Exposure to a centralized billing system
Organized, with a strong ability to set/meet priorities and solve problems
Mechanical aptitude an asset

We Offer:
A competitive salary
Group benefits including health (drug card), dental & vision
RRSP/DPSP plan with company matching
Strong team environment
Support of a national company

More about us:
We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 18 locations from Vancouver to Montreal. We are proud to be a Canadian company with over 500 employees in business since 1981.

Why not be a part of the Maxim team?

To apply, visit our website at http://www.maximinc.com/jobs