Ocean Import Agent (Freight Fowarder)

Bolloré Logistics Canada - Richmond, BC (il y a 30+ jours)

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Primary Mission:

To coordinate the activities of the ocean import department to ensure a courteous and efficient customer experience while maintaining a competitive cost structure for both Bolloré Logistics and our clients. Keep clients updated with the status of their shipment.

Responsibilities:

  • Understand and comply with the procedures related to ocean import.
  • Receive client orders and send them to the originating agent in order to coordinate shipments with suppliers
  • Follow up with agents to ensure that the shipments are shipped on the planned date.
  • Receive the bill of lading from overseas agents.
  • Open files for shipment and enter data in the operational system according to the ISO standards of the company.
  • Update events in the Pegasus system.
  • Inform clients, via e-mail, of the details of their shipments and the date of arrival.
  • Keep up to date shipment files with documents received by agents
  • Invoice clients and ensure that all charges for services rendered are included and that rates are billed according to the agreement (if necessary, verify credit with the accounting department)
  • Select an approved supplier for shipping amongst the ISO list of approved suppliers.
  • Other duties as defined by the immediate supervisor

Competencies and Skills Required :

  • Basic knowledge of Microsoft Office (Word, Excel, Outlook);
  • Fluent in English, both written and oral; ability to communicate clearly;
  • Ability to manage stress, prioritize and pay attention to detail;
  • Excellent interpersonal skills; customer service skills, team player, time management.
  • 3 to 5 years of experience in similar position.

Job Types: Full-time, Permanent

Experience:

  • Freight Agent: 1 year (Preferred)

Location:

  • Richmond, BC (Preferred)

Licence:

  • canadian work permit, residency or citizenship (Preferred)