Technical support representative – Mobility Market - Overnight positions

Nordia - Sherbrooke, QC (il y a 30+ jours)

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Nordia is Canada’s largest provider of customer service solutions, with contact centers in B.C, Ontario, Quebec and New Brunswick. We provide a wide range of support to help customers get the best telecommunications services for their needs.

People are really at the heart of our business. Our top priority is to provide a stimulating and rewarding environment for our employees, with total compensation among the most competitive in the industry. Our representatives confirm the success of this partnership: according to the 2018 employee survey, 84% would recommend Nordia as an employer to their family and friends!

Is this career for you?

Can you easily establish rapport with others?
Are you eager to keep up with new technologies?
Are you recognized for your expertise in customer service?

If this fits you, you will appreciate this offer.

We are looking for empathetic, friendly and dynamic candidates to provide technical support related to mobility product and services. On day-to-day, our representatives are servicing customers of Canada’s largest communication company.

What you will do:
Diagnose and execute technical troubleshooting for mobility products and services;
Takes pride in providing exceptional customer service and ensuring first call resolution;
Provide expert information or advice to customers on client’s products, services and offerings;
Continuously improve products and services knowledge.

Qualifications and position requirements to join the team:
High school diploma (completed);
Bilingualism ( English & French) is required;
Available to work Monday to Sunday from 7am to 11pm and 10:30pm to 7am
Interest for new technologies;
Proficiency with problem solving and decision making in a fast-paced environment;
Able to multi-task (think, talk and type) on calls;
Comfortable with the use of different web browsers (Explorer, Google Chrome);
Experience with web-based applications.

What we offer:
Competitive base salary - $16$ per hour;
An overnight premium of $1,50 on worked hours between 12 AM and 6 AM (Night premium represent a financial advantage of more than de 2,000$ per year!);
Performance-based incentive;
Hourly premium for bilingualism (1$/hour) and weekend shifts (0.25$/hour);
Full-time position;
Fully paid professional training and support to help you reach your potential;
Complete benefits plan after six months of service, including:
Comprehensive insurance (medical, dental and life insurance);
Great discounts on telecommunications products and services.

Class starts on January 20

Site offers some great specifics features you can review at: http://www.en.nordia.ca/sherbrooke-opportunities