Position: Full-time, permanent.
Start date: As soon as possible.
Here's what we do and why we do it
Simply put, we will work together to simplify businesses' IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here: www.sherweb.com/about/
Here's how you will contribute to the success of the company
Member of the M365 Support department, reporting to a support lead and working out in one of our modern offices, you will provide high-quality technical support by offering the best customer service in the industry to our clients in more than 100 countries worldwide. You will be responsible for the overall customer experience and take care of technical issues related to our Microsoft products and services, notably Office 365.
Here's what your day-to-day will look like in this role
Assist and provide technical support by phone, email or chat;
Analyze and resolve technical issues related to our Microsoft products and services, notably Office 365;
Lead customers through service configurations;
Provide a very high customer service level;
Deliver and follow up on problem resolutions and customer satisfaction;
Proactively and comprehensively document customer issues in ticketing systems;
Carry out all other related tasks per the job’s evolution and departmental needs.
Here's what you need to have and master to get the job
DES or DEP, with a strong interest in IT;
AEC or DEC in computer science (an asset);
Experience in customer service;
Excellent English skills, both spoken and written, are essential;
Knowledge of Office 365 or Microsoft 365;
Basic knowledge of Windows applications;
Ability to vulgarize technical concepts;
If you have these skills, you will fit right in with us
You have excellent communication skills;
You are result-oriented;
You provide quality customer service;
You are organized, resourceful and autonomous;
You like to analyze and are good at solving problems;
You have a strong potential for professional and leadership development.
Here's what you can expect from us
Shortcutting your journey to your aspirations is possible when you surround yourself early on with knowledgeable and genuine people. We will put you in charge of important responsibilities from the beginning so that you can build your professional reputation. We will also help you quickly identify your strengths to build a strong foundation for your potential. So, if you have a head full of ideas and a soul full of hopes, here the floor is yours.
This is our team philosophy
Humans were built to help each other. What unites our team is the sense of purpose we get from helping one another and our customers. That's who we are, not just what we do. If you share this philosophy, you might just be one of us. Send us your resume to tell us your story.