At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!
Sounds pretty great doesn’t it? It is!
The Family Outreach Program provides supports and resources for families with children under 18 years of age across Waterloo Region.
The Family Outreach Supervisor will possess and utilize their passion for coaching and developing people and teams. They will provide leadership for the program and team within the Family Outreach Program providing services across the region of Waterloo.
Your key responsibilities include:
Lead, develop and support the team members working within assigned programs, including staff, volunteers and students.
Supervisory responsibilities for health and safety within each program; ensuring a physically and psychologically healthy work environment for all team members.
Responsible for scheduling and supporting the allocation of staff, students and volunteers based on the needs of each program and/or site.
Act as a change agent; contributing to continuous improvement and the successful implementation of change initiatives.
Commitment to understand and uphold the mission and values of House of Friendship is expected.
Operations and Administration:
Responsible for, with guidance from the Program Manager, program design and delivery ensuring timely and appropriate programming to meet the needs of the Family Outreach program at multiple sites across the Region.
Responsible for the day to day operations of the assigned programs including day to day operational budget, coordination of data collection, database management (i.e. Penelope), staff and participant safety.
Support the Program Manager with creating reports and proposals to support or source funding. Responsible for the day to day operational financial functions.
Participate in working with partners in community consultation and community leadership development initiatives, taking a lead role when appropriate.
Build solid and fruitful relationships with community partners and agencies to increase opportunities for innovation and positively impact outcomes.
Provide timely and appropriate programming to meet the needs of families with children under the age of 18 living on low income in our community.
Designing and providing a consistent quality program that will build community and address the effect of poverty for families in our Region; using an equity, justice and diversity lens.
Your skills and experience include:
Very strong leadership, team building and decision making skills required including demonstrated strength in coaching and developing people and teams. Experience working with student and volunteers considered an asset.
Experience with coaching and mentoring for personal growth and development, including the ability to coach others through conflict.
Able to model effective problem-solving by recognizing the human, interpersonal and technical sides of a problem, show flexibility and explore possible solutions in an innovative and creative way.
Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required.
Demonstrated ability to create and maintain a positive work environment including the ability to navigate change in a positive and productive manner.
Working with Community Members and Program Participants:
Demonstrated skill in building and maintaining productive relationships (staff, community partners, funders).
Strong intercultural competency, with the ability to recognize and respect cultural diversity, able to be diplomatic and sensitive to the dynamics of a culturally diverse workplace.
Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs.
Experience with and/or commitment to using anti-oppressive and trauma-informed approaches in consultation, program design and evaluation processes and service delivery.
Knowledge of and experience serving in the area of community development with a passion to support those experiencing low income and/or poverty and enthusiasm for preventing and reducing the effects.
Demonstrated innovative approach to providing quality and effective programs that build community.
Experience working within a non-profit and/or social services environment may be an asset.
Must provide a police records check for work with the vulnerable sector completed within six months.
University degree or college diploma in related field of study and relevant work experience required.
Highly organized, with ability to develop, implement and streamline administrative processes.
Strong organizational, database management and computer skills and ability to work under pressure and manage multiple tasks and deadlines are required.
Excellent project, timeline and deadline management skills including skills in logistics and planning.
Knowledge of local community agencies and resources is an asset.
Experience keeping financial records is an asset.
Current Standard First Aid certification or willingness to obtain upon hire
Driver’s license class (G) and access to a personal vehicle required
37.5 hours per week, generally daytime, weekday hours
Occasional evening or weekend work to support the program
Travel required throughout the region of Waterloo
If you are as passionate as we are about serving the community, let’s talk.
Please submit your resume and cover letter by February 7, 2020.