International Admissions Assistant, Caribbean Region (Regular Part-time)

Centennial College - Toronto, ON (il y a 30+ jours)

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International Education
Regular Part-time
(This position is initially open to Regular Part-Time, bargaining unit employees of the college)

The incumbent will report to Regional Manager for Africa (French and Portuguese), Caribbean, Latin America, USA and Western Europe. The incumbent is responsible for processing the international applications and the issuing of the offer, visa, cost of living and fee statement letters to “new entrants” for three major intake periods following a standard established admission requirements. Under the supervision and guidance of the Manager, Customer Service and the direction of the team admission officer, incumbents are required to work collaboratively as part of the Admissions team and are required to assess documents for all programs offered at the College.

Responsibilities
Responsible for processing the international applications and the issuing of the offer, visa, cost of living and fee statement letters to “new entrants” and verifying, updating, monitoring and preserving integrated electronic records
Support team members during peak periods or as the need arises to ensure that established deadlines, goals and objectives of the International Education Office are met
Deliver excellent customer service to internal and external clients, demonstrating tact, diplomacy and maintaining confidentiality in all exchanges
Review student applications, academic records and transcripts for completeness of data; validates and determines the admissibility of new entrants based on established standard admission criteria of each academic program
Informs new entrants of admissions procedures, available program choices and alternatives to assist candidates in meeting their career or developmental needs
Inputs, checks and compares electronic files to Banner Admissions on-screen data and hardcopy academic transcripts to ensure accuracy of Banner Admissions data and manually inputs required data
Assists with assembly and mail-out of system generated acknowledgment letters, offer packages and orientation packages during peak periods
Responds to inquiries and provides customer service to prospective students, new applicants, and the general public as it relates to the admission and registration of new entrants (servicing phone, regular mail, e-mail, fax and in-person requests). Ensures timely provision of accurate responses to a wide variety of regulatory, general and detailed information requests
Performs other duties as assigned; this may require the incumbent to transfer to another campus during the interim assignment

Qualifications
Two (2) year Community College diploma in business, communications, IT, marketing or additional job-related courses, or the equivalent education and related, practical experience in admission or customer services
Minimum one (1) year of recent related practical experience in an international customer-service driven environment, (preferably in an international student service environment)
Fluency writing and speaking in English is mandatory.
Demonstrated knowledge of PC software and integrated student information database systems (e.g. Student Information Systems, Windows, Microsoft Word, Excel, PowerPoint, Internet, College Websites)
Motivated to promote and provide quality customer service over the telephone, at the service counter via email, and multimedia
Ability to work meeting deadlines and complete tasks under pressure
Ability to maintain the strictest confidence regarding student data (in accordance with departmental policies and procedures, and the Freedom of Information Protection of Privacy Act)
Ability to undertake occasional interim transfer to another campus
Awareness and sensitivity to the cross-cultural communication requirements of customers, and understanding the special needs of international students
Experience, knowledge and understanding of working effectively in a diverse environment