Villa Attendant

Cabot Link at Inverness Limited Partnership - Inverness, NS (il y a 6 mois)

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Title: Villa Attendant
Reports to: Executive Housekeeper
Location: 18 Cabot Lane, Inverness, NS, B0E 1N0
Job Type: Full-time Seasonal

Built by dreamers, for dreamers.

As a Villa Attendant at Cabot, you will have the opportunity to create lasting memories for every guest, ensuring that guest villas are comfortable, inviting and clean. The ideal candidate must have a true passion for providing a high level of customer service, be organized, and attentive to details.

Core Accountabilities:
  • Consistently offer professional, friendly and engaging service
  • Clean all assigned villas including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish villas with supplies, check villa inventories.
  • Sign in and out master keys daily
  • Maintain proper usage of cleaning supplies and equipment
  • Update and record all cleaned villas
  • Deliver and retrieve items on loan to guest villas (e.g. Ice buckets)
  • Assist guests with information on resort amenities and directions
  • Return and properly tag all lost and found articles into the Housekeeping Office
  • Follow departmental policies, procedures and service standards
  • Ensure amenities and villa storage area is clean and tidy for inspection and up to standard for safety
  • Regular care of fine furniture, including spot and/or stain removal, and fine art pieces
  • Evening duties include nightly turn-down service
  • Resort Custodian duties when required
  • Report necessary repair items to Maintenance department, this includes but is not limited to damaged/burned out light bulbs, dripping faucets, running toilets, etc.
  • Comply with proper security, fire regulation, and all health and safety policies
  • Other duties as assigned by management
  • Previous housekeeping experience an asset
  • Positive attitude and excellent organizational, communication, and interpersonal skills
  • Highly responsible & reliable
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to handle multiple duties under pressure
  • Ability to work flexible hours – weekends and evenings as required
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Demands:
  • Spending long hours moving, walking, sitting, standing, kneeling, pushing, pulling, and lifting
  • Frequent lifting and carrying up to 35 lb
  • Occasional ascending or descending, stairs and ramps