Customer Service Representative

Sentinel Storage - Sherwood Park, AB (il y a 30+ jours)

Postuler dès maintenant

Locations: Edmonton, Edmonton North, Spruce Grove & Sherwood Park

Storage isn’t the sexiest industry, but we’re working on changing that! Hotels were unsexy until Airbnb; taxi services were unsexy until Uber, and before Nest, could you imagine marketing thermostats? Inciting change is hard but what sets us apart from other companies is our entrepreneurial culture.

StorageVault Canada Inc. is a company of 7 storage brands; we have motivated hard working, team orientated client service professionals developing their careers in the biggest self-storage company in Canada.

Benefits

What you can expect!

  • A full-time flexible work schedule from Monday to Saturday that is only during the day
  • Fully paid training and an excellent opportunity to develop your skills and career
  • Health Benefits and Company discounts on storage and supplies
  • An hourly rate ranging between $16 to $18 based on experience
  • A performance-based bonus paid quarterly

Finally, What you will do?

  • Lease storage space to meet client requirements
  • Promote and sell packing and moving supplies
  • Provide ongoing assistance to clients in their use of storage spaces
  • Regularly monitor the property and rental units and while ensuring the property remains clean and accessible
  • Update client accounts, receive payments and conduct move out inspections
  • Collect and prepare information for daily reports

Requirements

  • Excellent communication skills in person and on the phone
  • Have the ability to use positive language while building relationships with new clients
  • Proficient computer skills (MS-Office, keyboarding and internet savvy)
  • Hold a valid driver's license and daily access to a reliable vehicle

How to apply:

Candidates who have a clear criminal record and hold a valid driver's license are invited to express their interest in this great career by submitting their resume.

Job Types: Full-time, Permanent

Salary: $16.00 to $18.00 /hour

Experience:

  • Microsoft Office: 2 years (Required)
  • sales: 2 years (Required)
  • customer service: 2 years (Required)

Location:

  • Sherwood Park, AB (Preferred)

Licence:

  • Driver's Licence (Required)

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested