The Property Portfolio Manager (PPM) is responsible for the management and control of property and tenant support services for all directly managed social housing, and in some cases, group homes and market housing within an assigned area, serving a diverse tenant population.
The PPM performs some or all of the following responsibilities. The position contributes to the development and implementation of a property management plan for each housing complex that incorporates the facility condition index, characteristics of the tenant population and required/available community support services. The incumbent leads multi-functional teams in delivering a range of programs and services to ensure successful tenancies, the safety and well-being of tenants, and effective operation, maintenance and repair of the buildings. In addition, the PPM may manage activities relating to market-housing properties. The incumbent liaises with multiple government and community stakeholders in resolving property management and tenant issues, and represents BC Housing in tenancy and court hearings. The majority of PPMs will have direct supervisory responsibility for a team of Building Managers and Janitors, and in some cases a Tenant Support Worker. The position may be required to provide contract administration for site representatives in the outer Regions.
The successful candidate will have the following:
EDUCATION & EXPERIENCE:
Undergraduate degree in a relevant discipline such as Business Administration, including university level courses in property management.
Courses from the Urban Land Diploma Program – Property Management Option or equivalent may be an asset.
Additional courses in negotiation, mediation or conflict resolution preferred.
Considerable related experience (minimum 5 years) at a senior level in property management and contract administration, preferably in the social housing sector involving the delivery of social and community based programs and services.
Supervisory experience required, preferably in a unionized environment.
OR equivalent and acceptable combination of education and experience acceptable to the employer.
Preferred: Certified Property Manager designation (CPM) through the Institute of Real Estate Management OR Real Property Administrator designation (RPA) through the Building Owners and Managers Institute OR Real Estate Institute of BC designation (R.I.(B.C.)
KNOWLEDGE, SKILLS AND ABILITIES:
Sound knowledge and understanding of the philosophies, principles and practices of property management, particularly in the social housing sector
Sound knowledge of current social issues facing tenant populations such as homelessness, mental illness and drug addiction, domestic violence, child protection and ageing
Thorough knowledge of building structures and systems and an ability to recognize deficiencies and prepare summaries of work required
Excellent negotiation, mediation and conflict resolution skills and ability to negotiate contracts, mediate disputes and resolve conflict situations
Excellent written and oral communication, interpersonal and relationship building skills
Ability to plan and coordinate the delivery of a broad range of property management and tenant support services, function as an effective team leader, and make decisions based on an analysis of a range of issues and problems
Ability to summarize and explain complex program information and funding requirements
Ability to build consensus with multiple stakeholders, often with conflicting agendas; display tact and diplomacy to deal with a broad range of professions and community stakeholders; and be a socially sensitive administrator
Ability to travel on frequent basis
Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
Due to the nature of this role, a valid class 5 driver's license.
Due to the nature of this role, access to a reliable vehicle will be required.
How to Apply:
Please review the attached job description for a complete list of duties, qualifications and competencies. To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process.
Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.
Please review the Job Description prior to applying
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As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.
Only applications submitted using the Online Recruitment System at www.bchousing.org/careers will be accepted
If you are passionate about what you do and want to use your expertise to engage in a meaningful and challenging work, please apply to join our team today at www.bchousing.org/careers
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